This role involved conducting all aspects of client relationship management and business development activities for the hotel in order to grow profitability, develop strong relationships and attract new business. - Understanding clients business needs and requirements- Prepare & conduct presentations to prospective clients & product updates for existing clients- Hosting potential and existing clients for Site Inspections to view and experience the Hotel- Negotiate contracts across all client segments- Attend promotional events, tradeshows and Industry functions

This role was in the Independent Grocery channel and involved growing sales revenue and market share through customer relationships and B2B development within my sales territory. - Visiting customers on a regular call cycle to help drive growth & maximise opportunity- Executing promotional plans and Planograms as well as merchandising stock- Assisting customers to find ways to further drive sales through multi buy deals, meal bundling, maximising their presence on Food Delivery services etc

Whilst not working during COVID times, I wanted to give back to the community while still having contact with others, so I volunteered at FareShare Australia who are an amazing charity helping to put food on the table of those less fortunate. As a Volunteer, I assist with food preparation, packaging and labelling.

This role involved identifying and growing sales revenue and market share through both business development and customer relationship management within my sales territory. This included implementing a Sales Call Plan, organising regular activities such as product training events and liaising with our National Account Managers in order to achieve key revenue and business targets. I worked across a mix of market segments including leisure, corporate, wholesale and consolidation as well as working in close collaboration with the sales team of our Joint Venture Partner, Virgin Australia.

My role involved driving sales for the Events Department as well as developing and maintaining relationships with clients to ensure customer satisfaction. This was done by co-ordinating site inspections and providing quotations for conferences and events covering venue hire, menu choices and accommodation whilst ensuring revenue was maximised. Part of this role was also to prepare event orders, floor plans and collate other information as per the client’s requirements as well as relay all information, with high accuracy, to other departments within the hotel.

This role involved maximising V Travel Network sales in QLD and WA through developing and maintaining relationships with key Industry Partners. I provided product training, mostly through sales calls to retail agents and product teams to enhance new and existing industry relationships, whilst also attending Trade Expo's to further enhance the reach of brands to the general public.I was also required to prepare and implement a sales call plan for regularly visiting travel agents to ensure maximum ROI for my time whilst also keeping the internal CRM system up to date with any staff changes, store visits, training performed, etc.

Working as part of the Sales & Marketing team in my last 12 months with Daydream Island, this position saw me visiting local Travel Agents to promote new business, build relationships, keep them informed on island updates etc whilst also maintaining a sales call plan and database. I also researched and reported back on current market trends and competitor advertising as well as attending Industry nights and local Travel Expo’s. My initial 3 years with Daydream Island I worked as a Sales Agent in the Reservations team where I dealt mostly with the general public as well as Travel Agents and Wholesalers. The position included assisting with enquiries, making reservations via phone and email, as well as back office administration tasks such as data entry, double-checking bookings, following up with guests, liaising with wholesalers/product teams etc. I also assisted with our groups and conference bookings whilst liaising with our Conference Manager as well as PCO’s and tour group leaders.

In this position the majority of my clientele were retail travel consultants, however I also dealt with general public bookings. Duties included making bookings for agents via phone and web, advising best options for their clients and up-selling where possible, booking air travel via GDS, dealing with suppliers and also achieving set goals and sales targets. Outstanding customer service, self-leadership and attention to detail were also required for this role. My sales saw me awarded in the Top 5 Consultants for three years running.