Christine Ramirez Email and Phone Number

As the Regional Director of Operations at Evergreen Goodwill of Northwest Washington, I oversee the performance and development of 8 retail stores, 6 donation centers, and 400+ employees. With over 10 years of experience in retail management and operations, I have a passion for delivering excellent customer service, enhancing omni-channel capabilities, and empowering my team to achieve their full potential.Before joining Evergreen Goodwill in 2022, I was the Market General Manager - Director at Petco, where I managed a market covering four states and 90 locations, generating $375 million in annual sales. I was responsible for rolling out same-day delivery and other omni-channel enhancements across the region, as well as leading the #1 Pet Services category in the company. I also led my team through a successful reorganization from a private to a public company, increasing total revenue by more than 20% and reducing partner turnover by 45%. Additionally, I have been a council member and consultant at Gerson Lehrman Group, Inc. since 2015, providing insights and advice on various retail-related projects to clients.