I was actively involved in the set-up and implementation for the IPOS System (Integrated Port Operating System) within the Port of Rosyth. I carried out all administrative duties in support of Port and cargo handling activities, including the loading, discharging, storage and distribution services for Fife. Planning and preparation all stevedoring and distribution movements i.e. Arrivals, Berths, Labour, Cargo, Monitoring, Locations and Deliveries. I supported Port Operations on all admin functions including preparing and providing all necessary documentation for customers, management, agents and other departments within the port. I established myself as the first point of contact for Customers and Agents with regards to incoming and outgoing cargo, building good and solid working relationships. I produced Outturn Reports in an efficient and accurate manner using my ability to plan and prioritise in a given timescale.I was responsible for first line support and maintenance for operational areas and assisted in the implementation and development of new IPOS functionality, and systems across the Scottish Operation. I took a lead role in ensuring the proper usage of the system within the various operational areas and in working with users to both improve and ensure maximum advantage / benefit was obtained from the system. I assisted in documenting, prioritising, monitoring and resolving operational issues based on the impact of the business.My role as the IPOS super user for operational functionality was on a day-to-day point of reference for all IPOS queries. I logged queries which required IT involvement and subsequently tested any fixes together with other members of the team. I provided admin cover for IPOS, if required, within the various admin and operational areas to ensure continuity of the IPOS operation. I provided training and support for new and existing IPOS users.

Appointed to assist with the day to day running of the hotel by completing reception duties, checking in/checking out guests and dealing with all reservations and enquiries in Dining Room, Accommodation, Private Dinning, Conferences and Functions. Assist in planning and implementing the hotel sales and marketing plans, preparing the necessary marketing for the function/conference suites and providing a courteous, efficient and friendly service to clients and customers whilst handling all follow up calls with reference to enquiries. Responsible for daily and weekly internal checks – legal requirements, environmental/food hygiene where applicable. Preparing sales ledger invoices whilst maintaining and updating the sales and purchase ledgers. Also assisted with the monthly stock takes

As a Home Carer I provided support, care and practical help necessary to enable the clients to live in their own home as independently as possible. As well as encouraging independence daily, main duties included making teas and suppers, assisting clients to wash, dress. Assisting clients to access and use toilet facilities, continence and catheter care, whilst maintaining the client’s dignity at all times. As a Key Holder, I was responsible for assisting clients to bed and securing the home for the evening. Checks were also made on a daily basis of the client’s wellbeing and for any hazardous risks within their home

Responsible for all clerical administration duties within the ITS Sales Department, inclusive of incoming mail, preparation of quotations and upkeep of quotation database, customer contact database, mail shots, exhibition preparation and distribution of brochures. Relief Reception duties on a daily basis. Internally promoted to Production Scheduler/Shipper responsible for work documentation to the shop floor. Preparing all shipping documentation and contact with couriers to receive goods, expediting all material internally and externally for the current work schedule whilst maintaining daily customer contact.

Production Controller / PAResponsible for incoming sales orders within the injection moulding facility. Entering on system, scheduling, releasing internal works orders to shop floor, creating paperwork for shipment to customers. Daily customer contact and receiving all incoming calls. Generating monthly sales forecasts, shipment reports, and internal order reports. Checking and updating stock levels. On a personnel level, dealing with employees’ holiday requests and wage enquiries. Reason for Leaving – Career AdvancementMaterial ControllerResponsible for manufacturing closure and financial closure of internal works orders on system whilst checking material/labour cost variances. Committing material to works orders, issuing material to kits, customisation of bills of material for down-stocking purposes. Transferring material through system from one factory location to another, and being actively involved in monthly stock checks for all factories.Estimating DepartmentReporting to Estimating Group Manager. Responsible for maintaining and reporting from the Bid Process Management database, entering new enquiries and distributing to internal personnel. Preparation of commercial tenders to customers. Bill of material creation from system, drawing and specification control.

Solely responsible for the Reception Area. Receiving 10 incoming lines on an Interconnect 3000 Switchboard using over 60 internal extensions. Confidently and efficiently greeting visitors to the facility. Distributing incoming mail and checking all incoming invoices. Internally promoted from the Reception Area into the Internal Sales Department as a Customer Services Assistant/PA. Responsible for report generation for sales analysis, external and internal customer performance reviews. Maintaining the New Business Enquiry and Customer Complaint register, which progressed to being responsible for Lead Generation, including initial customer contact, database entry and the provision of reports to Field Sales.

Dealing with all visitors to the Plant. Operated a Digi-link switchboard system. Distributing and sorting incoming mail and carried out all secretarial duties for engineers and senior managers. Reason for Leaving – Redundancy.

Sales secretary to product specialist team and relief receptionist. Setting up sales filing system and Technical Library. Typing of Specifications and Patents. Carrying out all secretarial duties for Sales and Field Sales. Achieving the role of Secretarial Leader within the Reception Area. Reason for Leaving – Maternity