o Responsible for recruitment, prepared job adverts, checked application forms, interviews and shortlisted candidates for the final interview. o Conducts onboarding and exit interviews.o Process opening on bank applications for new hires.o Maintains and updates tracker for leaves and employee information on a regular basis.o Process visa, medical insurance and company license application new and renewal.o Drafts and issues policies, memos and letters.o Acts as liaison officer for all governmental and insurances concerns coordination.o Prepares the account entries by compiling and analyzing account information, daily cash expenses, payables, and receivables invoices.o Documents, updates, and maintains accounting records detailing financial business transactions (e.g., receipts, accounts payable, accounts receivables).o Prepares and processes payroll.o Compiles data and prepares reports on a weekly basis or as required.o Drafts property management contract new and renewal, tenant contracts and addendum, memos and letter required by third party entity such us developers, facility management, and government institution.o Process Ejari certificate through Dubai Land Department system.o Acts as liaison for real estate developers for company registration incoordination with the sales team.

❖ Conducts a thorough review of documents required to process stages of immigration visa application.❖ Processes education credential assessment application, express entry, and provincial nominee program application.❖ Monitors and provides regular update on education credential assessment application and immigration application status.❖ Conducts profile review and provides advisory on how profile can be improved.❖ Updates and maintains client management system.❖ Stays updated on new programs, ECA and immigration requirements, processing fees, forms, and immigration news.

❖ As an HR Officer: o Responsible for recruitment, prepared job adverts, checked application forms, interviewed and shortlisted candidates for the final interview. o Conducted onboarding and exit interviews. o Processed opening on bank applications for new hires. o Handled employee relations and training in coordination with the operations team. o Maintained and updated tracker for leaves and employee information on a regular basis. o Processed dataflow and Department of Health (DoH) licensing registration, renewal and service addition for the facility and health professionals. o Acted as liaison officer for all data flow, DoH, JAWDA/Tasneef, OSHAD and insurances concerns coordination. o Conducted process and policies periodic review and recommend amendments when needed.❖ As Administration Officer: o Ensured that operations are in an orderly manner in coordination with the Operations Manager. o Monitored and coordinated maintenance schedule of the machines and equipment and endure that agreement and other contracts related to the operations are in compliance with government and health entities’ standards. o Coordinated with PRO licenses that need amendments and renewals. o Sourced and conducted negotiations with suppliers, located sources of supply obtained price quotations through the formal an informal procedure, pre-selected vendors/suppliers. o Handled finalizing of agreement/contract with suppliers/vendors o Coordinated with the internal department for procurement and purchasing requirements and prepared purchase order form. o Monitored purchase agreement are carried out and fulfilled by the supplier/vendor. o Handled all correspondence concerning contracts and purchases, including price adjustments, the return of defective or incorrect materials, additional shipments to fill shortages, purchase order cancellation, and presenting claims for shortages and damages.

❖ As Accounts Officer: o Prepared the account entries by compiling and analyzing account information, daily cash expenses, payables, and receivables invoices. o Documented, updated, and maintained accounting records detailing financial business transactions. o Processed payroll in coordination with HR. o Compiled data and prepared reports on a weekly basis or as required.❖ As HR and Administration Officer: o Coordinated with the Operations Manager to ensure that operations are in an orderly manner. o Monitored schedule of maintenance of the machines and equipment to ensure that it is carried out on time. o Maintained and ensured up-to-date maintenance agreements and other contracts related to the operations in compliance with government health entities’ standards. o Processed DoH Facility Licensing registration and renewal and data flow and DoH License Registration, Transfer, etc. for all health professional staff of the company. o Liaised for all Data flow, DoH, Tasneef, OSHAD, and Daman concerns coordination. o Sourced and conducted negotiations with suppliers, obtained price quotations through the formal and informal procedure, and pre- selected vendors/suppliers. o Handled finalizing of agreement/contract with suppliers/vendors. o Coordinated with the internal department for procurement and purchasing requirements and prepared purchase order forms. o Monitored purchase agreements are carried out and fulfilled by the supplier/vendor. o Handled all correspondence concerning contracts and purchases, including price adjustments, the return of defective or incorrect materials, additional shipments to fill shortages, purchase order cancellation, and presenting claims for shortages and damages. o Took the role of Human Resource tasks (recruitment, employee relations, leave application, letter requests, etc.) in the absence of HR personnel.

❖ Maintained strong relationship with the clients.❖ Focal point for client’s contact as well as internal coordination.❖ Communicated client’s process and procedures changes throughout the organization and closely coordinates with Operations team to ensure understanding and alignment of client program goals.❖ Monitored program performance and takes appropriate action with Operations.❖ Identified business opportunities and influenced internal and external constituents.❖ Provided solutions-focused, performance-based, development-oriented, positive working environment for the project team.❖ Responsible for the new projects or new campaign set-up including the hiring process.❖ Accountable to coordinate all aspects of project set-up, including IT and telecoms, coordination, forecasting, staffing, scripting, reporting, quality measurement, data processing, verifications, and billing.❖ Accountable to influence decisions made in how company resources are utilized to exceed client requirements.❖ Assisted in billing and Account Receivable management.❖ Attended weekly Operations meetings.❖ Facilitated periodic calibration sessions and business reviews with clients.

❖ Provided assistance in the investigation and documentation of incident reports.❖ Reviewed completed minor/major incident reports prior to release to concerned departments.❖ Designed and implemented reports to establish pattern and trends of quality issues.❖ Provided quality improvement techniques to create environment of continuous improvement.❖ Conducted root cause analysis for performance issues and implements solutions.❖ Participated in process review and documentation.❖ Provided support in meeting target number of call monitors per week/month.❖ Provided Quality Reports and Contact Center Agents’ evaluation updates.❖ Provided assistance in maintaining web-based data access for Contact Center Agents.