Christine Small Email & Phone Number

Kitchener, On, Ca

Ontario, Canada

-Manage the administration of applications and programs with focus on regulatory compliance.-Develop, implement and monitor projects to support and contribute to the implementation, operation and ongoing development and monitoring. -Make recommendations, contribute expertise and knowledge, coordinate and communicate program elements or process, to support the functions of the department. -Work with internal and external stakeholders to plan and review program or process implementation. -Be a subject matter expert and provide support and advice to various internal and external stakeholders with a focus on customer experience, regulatory compliance and operational effectiveness.

Mental Health Commission of Canada Mental Health First Aid certified.

Develop, implement and monitor projects. Provide advice, guidance and assistance regarding various administrative, operational and regulatory aspects of the licensing program. Supervise, develop and coach cross functional team. Develop new program elements, communication tools, tactics or procedures. Maintain databases and perform analyses and generate reports.

Cambridge, Ontario, Canada

Kitchener, Canada Area

Receive, track, review, analyze and audit claim submissions as part of Canada’s Economic Action Plan, funded through the Government of Canada.Determine accuracy and eligibility of all claims while ensuring legal compliance of all terms and conditions.Flag any discrepancies/abnormalities, request clarifying information, liaise with private and public sector partners/applicants and support the different projects from approval to completion.Prepare financial and legal paperwork to identify and explain approved/unapproved/decommitted funds from the claim, compare to the full scope of work and projected costs.Co-authorize disbursement, repayment or decommitment of funds (projects can range into the multi-millions).

Guelph, Ontario

Analyze processes, procedures, operating systems and work methods and recommend improvements to enhance efficiencies and effectiveness.Scope and perform research to assist in the resolution of administrative and operational business issues and in the development of policies and procedures. Compile information and maintain complex databases for analysis on financial and statistical performance responses to industry requests for information relating to Community and Social Services.Assist and/or conduct a variety of special projects, initiatives and programs.Perform a range of public information activities including the preparation and distribution of news releases, brochures and other publications in collaboration with the Communications department.Assist in the development of fiscal management strategies, policies, guidelines and rules to optimize available revenue sources and minimize expenses.Liaise with various departments within the City of Guelph to monitor processes and system compliance.Assist with internal investigations and drafting official policy documents for Community and Social Services.Compose correspondence, organize meetings, agendas, minutes, calendars, mailings, documents, draft public presentations, a wide variety of reports, letters, memoranda, statistical charts, spreadsheets, databases, record management and administrative support.

Guelph, On

Recruitment: for various internal vacancies, covering several different productsEmployee Engagement & Retention & Relations: surveys, exit interviews, data analysis, change management and program developmentSpecial Events: everything from monthly internal engagement programs to and yearly awards gala with approximately 200 attendeesRewards & Recognition: develop, coordinate, communicate, train, implement and monitor several different rewards and recognition programsProject Coordination: research, data collection, plan, schedule, project scope, mitigation plan, manage, communicate, train, deliver and support various projectsMarketing Material: manage marketing material inventory, purchases, store and databaseVendor Management: coordinate with external vendors regarding special events, catering and employee development programs

Guelph, Ontario

Conduct gap analysis with ongoing consultation on policy and procedure changes.Recommend, draft and implement policy changes.Monitor, communicate and conduct ongoing maintenance of policies and procedures.Provide advice, guidance and support on policies and procedures matters.Participate in project taskforces as necessary.Assist with special investigations or other projects as required.Cross train and provide backup support as needed.

Guelph

Develop, edit and distribute various internal and external communication materials such as newsletters, presentations, brochures, bulletins, etc.Travel short and long distance to attend and/or present at various industry or Member events. Head liaison for Member companies and Board of Directors.

Guelph

Provide temporary coverage for all positions within the organization, including Senior Management roles.

Guelph

Key Attributes: Assisted with start-up, created brand loyalty, provided positive customer experience, worked with Engineers on product development, balanced monies and managed inventory.

Kitchener

Trained, coached and supported teams of agents in a classroom setting and during live performance. Also provided support to key members of Senior Management.

Dealing With Difficult People

Driving Change

Mental Health First Aid Canada

Business Admin, Communications, Hr

In 2000, was one of five students approached to contribute to the re-write of the Communications syllabus and curriculum.

Leadership Academy

Education record