Christine S. Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Seattle, Washington, Us

Seattle, Washington, Us

Seattle, Washington, Us

• Subject-matter expert on Workplace including training our global team on new functionality. • Responsible for end-to-end Workplace operational process and handle escalations by providing business solution• Advocate for the customer by influencing product and engineering teams with data to make product changes• Pilot Chat Support for Customers, increasing CSAT, IRT & Resolution Rate for enterprise partners. • Expanded SME area to include additional enterprise products, including the WhatsApp Business API launch.

San Francisco, Ca, Us

Team Coordinator for the Workplace Support Team.• Ensure team and individual goals are met such as CSAT, IRT, and QA scores.• Act as a point of escalations for the team and become a subject-matter expert on Workplace.• Create training documents to onboard team for new processes.• Conduct interviews and help grow the Workplace Support team.• Coordinate shift schedules and track attendance to meet 24/7 coverage.

San Francisco, Ca, Us

• Provide white-glove 1:1 support to Workplace administrators.• Confidently answer tickets in a timely and accurate manner to ensure a high level of customer service.• Provide support through Social Media channels.• Identify trends and opportunities for new processes to be created.• Troubleshoot bugs and maintain communication with Engineering teams.• Drive to meet or exceed daily performance metrics related to key performance indicators.

San Francisco, Ca, Us

• Identify and review content from Public Figures and Media Publishers.• Gather weekly insights & data points on product activity & analysis.• Support cross-functional projects• Update team guidelines and training documentation on regular basis. • Identify opportunities for improving review process and quality.• Visualisation reports to quantify post quality and merging trends from large data sets (Tableau & Excel).

Seattle, Washington, Us

Fashion speciality retail store, position based in Stanford Shopping Centre, Palo Alto. Responsibilities Included:• Trained & certified in the use of the Brannock Device • Advise on shoe purchases, requiring knowledge of brand, products and trends.• Meet and exceed daily personal and team sale targets.• Inventory control and management. Input and maintenance of stock room.• Upkeep of customer relationships, included phoning and emailing to inform about upcoming sales and in-store events.• Order and process online purchases for customers in-store.

Customer service responsibilities in a bar and restaurant environment. Received Tourism Ireland specialized training in hospitality sector.Gave new staff training for bar and waiting staff.Managed small bar in function room at large events which included leading a team of two bar staff, interval stock take and cash float management.General bar maintenance and light inventory control.

Bachelor Of Science (B.S.), Computer Science

Bachelor Of Science (Bsc), Computing Multimedia Systems/Web Engineering

Education record