Christine Stevens Email & Phone Number

Westminster, Co

Federal Funding SpecialistIn this County position of trust, I am responsible to ensure that Title IV-E review is completed in compliance with Federal Regulations within the scope of deadlines.Prioritize cases to ensure that deadlines are met.Review cases to determine initial Title IV-E eligibility, ongoing, and redetermination status. In addition, closing cases when applicable.Fluency in the CBMS system, as it relates to documentation and verification of TANF, Food Stamps and Child Support to complete the determination of Title IV-E eligibility.Fluency with Department of Labor and Employment (DOLE) to verify employment status to complete the determination of Title IV-E eligibility.Review cases to determine Title IV-E adoption eligibility.Open Title IV-E Adoption Entitlement.Testing and troubleshooting updates to the Trails system.Pulling cases for Foster Care Review.Participating in training to learn MOE in order to be available to support.

Nelnet,Aurora, CO 2005-2016Claims Analyst II In this Government position of trust, I was responsible to ensure that student loan claims were in compliance with Federal Regulations.Audited financial, legal, academic and medical documents in a timely manner relating to claim packages submitted by lenders to determine the lender’s eligibility for reimbursement, verifying accuracy of information, authenticity, completeness, and compliance with Federal Regulations.Lead reviewer for performing quality control on all claims reviewed to ensure the regulatory procedures and guidelines were used, as well as coaching team members when proce- dures were not followed properly.Ensured the reviewers used correct calculations to determine claim payment and provided detailed feedback.Analyzed, researched, resolved and responded to discrepancies and complex problem ac- counts.Assisted and met with Auditors to provide departmental procedures, documentation and explanations supported by Federal Regulations.Answered multiple questions from processors, customer service, lenders, clients and bor- rowers using extensive claims and student loan policies, precedents and procedures. Monitored weekly pending claims report to ensure all claims are reviewed within depart- mental federal guidelines.Distributed work to reviewers.Completed weekly statistical reports to assist the Supervisor.Lead or assisted in proposed computer system changes, included testing and communica- tion with clients regarding changes.Trained new staff on Claim procedures.Organized and established department procedures in response to process enhancements or regulatory changes.Lead in Post Claim Sampling, as well as primary contact for clients and lenders.Provided training and ongoing support within the department and for the client as needed. Responsible to ensure that deadlines for claim payment are met.

Audited financial, legal, academic in a timely manner relating to claim packages submitted by lenders for the accuracy of information, completeness, and compliance with regulations to determine the lender’s eligibility for Federal reimbursement.Primary contact for clients and lendersEnsured the reviewers used correct calculations to determine claim payment and provided detailed feedback.Answered multiple questions from processors, customer service, lenders, clients and borrowers using extensive claims and student loan knowledge.Assisted in system CSR’s affecting claims, includes testing and communication with clients.Lead in Post Claim Sampling.Provided training and ongoing support within the department and for the client as needed.Researched and resolved discrepancies, including difficult and problem accounts.Responsible to ensure that deadlines for claim payment are met.