• Provides support and consistent engagement through high-volume calls, chats, video conferences for staff and customers • Partner with HR to build a culture of wellness and recognition• Proactively recommend and assess talent and organizational development initiatives that address the evolving needs of the team• Collaborate with supervisor regarding staffing needs, identifying and facilitating activities to improve skills, encourage career development • Directly or indirectly lead teams of associates at a variety of levels, depending on position, in setting and maintaining sales, customer service and/or visual merchandising goals and standards for all associates• Partner with the human resources and business leadership teams to provide strategic and tactical HR support aligned with Customer Service and Corporate direction, strategic initiatives, and human resources best practices. (e.g., talent recruitment, development, and training; associate engagement; succession planning; performance management; legal/regulatory compliance; compensation, safety and benefits policies and practices). • Vital planning, scheduling, organizational, and time management skills• Develop and implement process enhancements and efficiencies, including technology and performance

Drove customer experience and sales goals, including grow and expand customer product adoption and revenue● Acted as primary point of contact throughout the customer lifecycle.● Responsible for dealing with complaints and compliments from customers.• Leading systems optimization and integration of 3 siloed department platforms to streamline operations organization-wide financial reporting.• Drove complex projects to build client position through leveling infrastructure that provided a scalable foundation for increased profits.

• Acted as primary point of contact throughout the customer lifecycle• Received and placed customer service orders via chat.• Resolved customer complaints, managed database records, and drafted status reports.• Maintained customer records by updating account information.