Christine Thomas Email and Phone Number

Managed administrative functions for the Human Resources Department, including handling telephone calls, answering questions, and providing information on appropriate contacts.Disseminated time-sensitive information such as policy changes, benefits updates, training opportunities, and classification and compensation updates.Served as a communication link between Human Resources and department management, coordinating HR activities such as benefit enrollment, performance management, and leave reporting.Completed workers' compensation paperwork and activities, including claims processing, employee communications, and return-to-work facilitation.Responded to routine EDD communications regarding UI, SDI, and PFL claims; coordinated benefits with payroll and employees; completed employment verifications and UI paperwork in a timely manner.Answered questions and managed processes related to final paychecks and vacation payouts for employees who resigned or transferred; gathered final time records and calculated vacation payouts.Conducted comprehensive internal audits of the Human Resources Department to ensure compliance and efficiency.

Assisted in the recruitment process by posting job ads, reviewing resumes, conducting interviews, and coordinating interviews with hiring managers.Oversaw the completion of background screenings, pre-employment substance testing, and physical screenings.Managed the onboarding process for new hires, including preparing new hire paperwork, conducting orientations, and ensuring a smooth transition into the company.Prepared, delivered, and managed reports, making recommendations on recruitment processes and addressing existing and future HR issues.Assisted in the development and implementation of HR-related policies, procedures, and training programs.Organized, reviewed, and digitized files according to legal standards and company policies, uploading them into the HRIS system.Provided administrative support to department management, including file management and various clerical tasks such as typing and editing documents.

Recorded and maintained accurate daily data of patient’s performance via electronic data collection and clinical notes to reflect patient’s progress toward goals.Provided one-to-one ABA interventions by implementing evidence-based ABA intervention with patients as designed and supervised by a Board Certified Behavior Analyst or qualified supervisor assigned by the BCBA.Taught and promoted communication, behavioral, social, play, and daily living skills to increase motivation, positive performance, and skill acquisition.Under the direction of a Board Certified Behavior Analyst or qualified supervisor assigned by the BCBA, consistently implemented behavior intervention plans.Facilitated and participated in community-based outings with patients when required by clinical supervisors.

Participated in the interviewing and hiring process of the establishment, as well as the coaching and training of new hires. Contributed to the organization of scheduling plans that clearly list the tasks each employee must accomplish for the day. Assigned crew members to stations they were performing well in to successfully operate through peak times, implementing breaks to each crew member as scheduled. Dealt with difficult situations between employees, or between employees and customers.When problems with orders occur, properly handled refunds and the remake of orders, keeping in mind the food waste of the day.Handled and put away supplies and deliveries to the store, while making sure everything is in stock for smooth operations.

Ensured excellent mise en place on the Secondary Make Line, while anticipating and reacting to fax, online, mobile, Burritos by the Box, and catering order volume; adjusting the queue accordingly.Executed all fax, online, mobile, Burritos by the Box, and catering orders accurately, efficiently, and on time while ensuring the Secondary Make Line is properly staffed and well-trained in order to provide a quality experience to every Chipotle customer.Returned customer calls to see how their store experience was; completed callback logs.Resolved customer issues by diagnosing the root cause of the issue so it does not happen again, building customer relationships in order to gain loyalty.Provided exceptional customer service while leading the Secondary Make Line. If not busy, was expected to pitch in and help teammates, which included anything from taking on additional tasks that need to be done to assisting on the line.