Christine Tillotson Email and Phone Number

Continuing to study with OU. Learning Welsh using online resources and testing on local shop! Looking forward to exploring more of the area after lockdown.

I was based in the Physics Prep Room within the Science Department at the school. My responsibilities included maintaining an inventory of all equipment and resources for Physics lessons; preparing and delivering requested lesson materials (practical equipment and/or worksheets); maintaining equipment (routine & repair); assisting/advising teaching staff when required.

• Test Lead for a number of projects relating to the Retail Insurance market for Income Protection and Critical Illness cover (Managing testing function and processes)• Worked alongside finance department testing financial reporting and accounting software• Experience of testing in Development, System Test and UAT environments, including environment creation and configuration.• Participated in projects for online quotations (web testing) and client/server administration… Show more • Test Lead for a number of projects relating to the Retail Insurance market for Income Protection and Critical Illness cover (Managing testing function and processes)• Worked alongside finance department testing financial reporting and accounting software• Experience of testing in Development, System Test and UAT environments, including environment creation and configuration.• Participated in projects for online quotations (web testing) and client/server administration systems.• Liaising with testing staff in other organisations involved in projects (both 3rd party vendors and business partners). • Recognised as a specialist by IT management in the field of premium and commission calculation• Production of test plans, estimates, scripts, expected results and defect management.• Post-implementation support with development teams• Familiar with use of HP Mercury test automation tools (WinRunner & QTP)• Proficient user of HP Mercury Quality Center/Test Director and SQL• Competent user of MS Office (Outlook, Word & Excel).• Familiar with PRINCE2 Project Management Methodology and SDLC. Show less

• Support for operations team and overnight batch processing. • Network administration role on LAN server then NT4 networks.• Performed change control duties with respect to code promotion between environments. • Liaised with development teams on implementations.

• Setting up Help Desk from scratch and implementing logging and support procedures. • 1st line telephone support and also desktop support around office. • Administrator for the e-mail system at the time, cc:mail (Lotus).

• Telephone technical support for hardware and system software queries from Opus customers• Occasional spells in the workshop and on the production line helped to maintain level of technical knowledge

• Help Desk operator for IT department at Gatwick Airport• Logging and progressing IT calls from seven airports of BAA and subsidiaries

• Junior member of Support Group involved in routine support and monitoring of existing hardware & in development of new systems for users throughout the company.• PABX administration (Mitel SX2000)

• Trainee position spending three months in each of the following sections of Computer Services: Data Control; Mainframe Operations; Service Desk; Support Group.