Christine Tran Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

- Reviewed pace and budget reporting in order to strategize on filling need periods for Group & Catering - Conducted site tours for off-property sellers - Liaised between off-property sellers and Event Management for meeting space blocking and contract questions- Responsible for reviewing addendums and special contracting verbiage to ensure the hotel is protected in all instances- Evaluated all prospective groups to confirm their pattern and revenue contributions fulfill hotel’s overall strategy- Handled all citywide bids to drive speed-to-market when sellers are handling leads in the short-term booking window

Seattle, Washington, United States

Supported sales team of (10) achieving record 2018 crossover. Achieved this by:- Optimized meeting space blocking to ensure Food & Beverage revenue is maximized and need periods are filled- Targeted pharmaceutical market by creating detailed follow-up shells for seller customizing diagrams, estimates and photos for individual groups to drive conversion from $50K total in 2016 to 189K in 2017 in just six months- Partnered with sellers to master an innovative approach to site tours including detailed site alerts, custom WOW amenities, touch points in every department and logistical support for guestroom and meeting space setup driving a 90% site tour closing ratio- Acted as Sales Reporting Systems Analyst generating and interpreting forecast and ownership reports, group rebates, commissions and conversion data

Seattle, Washington, United States

- Liaised with Housekeeping and Front Office staff to maintain accurate status of all guest rooms driving guest satisfaction and group check-in success- Blocked all guestrooms and balanced the house with a strong focus on VIP’s, groups, and Starwood Preferred Guest members- Customized notable experiences, managed special requests and targeted ways to exceed expectations- Provided efficient service while ensuring memorable experiences and making personal connections with, on average, 100 guests daily- Proactively resolved guest concerns in an efficient manner to drive GSS and intent to recommend by partnering with all departments