Christine Wright Email & Phone Number

United Kingdom

Kent, England, United Kingdom

Customer enquiries and complaints resolutionKey Account managementGlobal sales supportOrder processingCAPA administration

Manage 60-80 cases daily in a temperature-controlled container rental environment.Resolve customer complaints and implement CAPA on an internal quality system.Support the global sales team and oversee client accounts, maintaining reports and monitoring strategies.Prepare and analyse reports; build long-term partnerships.Ensure up-to-date knowledge of products and services to recommend suitable solutions.Work directly with supply chain, analysing forecasts to proactively manage shortages and offer solutions and alternative products.Supply quotations for new customer global lanesClose collaboration with internal stakeholders and operations.

Developed and executed digital marketing strategies to generate new business.Built and retained client relationships in the South London territory through virtual and face-to-face meetings.Worked under pressure to hit targets during post-pandemic recovery.

Responded to emergency situations for the elderly and vulnerable, managing over one hundred calls per shift.Collaborated with emergency services and family members to provide timely assistance.

Managed 150+ inbound and outbound calls daily, negotiating affordable repayment plans.Built strong client relationships to secure payment agreements.

Clared client sophistication for derivative purchases; assisted in productivity management.Utilised KYC processes for thorough investigations and fraud prevention.Managed workflows and escalated reports to senior management.

Conducted patient consultations and assisted in laser surgery procedures.Maintained direct communication with patients to ensure elevated levels of customer service.PA for selling laser surgery to potential patients.

Managed emergency calls and consulted with emergency services and GP practices.Assisted in health assessments and provided patient transport.

Led a team in customer service, consulting with staff for continuous improvements.Chaired meetings and managed corporate customer accounts.