Christine Mclaughlin Email and Phone Number

I have 30 years people management experience, with The last 7 years managing teams within the Finance/banking industry, specifically Stockbroking and PPI. Prior to this I held the position of Senior Operations Manager/Assistant Contact Cente Manager for 9 years within the fast paced and rapidly evolving outsourcing industry, with responsibility of up to 400 fte during peak trading for one of the UKs highest profile retailers. I am a motivational leader and have a track record of getting results. I am a highly organised individual, enthusiastic and hard working with a determination to succeed in all I pursue, providing a variety of solutions to tasks in order to ensure success and drive efficiencies and deliver continuous improvement on processes for customer/client satisfaction. I have a positive, can-do attitude and I am passionate about people and ensure significant emphasis is placed on employee satisfaction and employee engagement, reward and recognition for top/ improved performers and identifying training needs/gaps to assist all team members to achieve optimum results and meet set goals.