Christine Sanchez Email and Phone Number

• Responsible for reviewing, testing, and approving HTML/Text/mobile/Push/Deep linking campaigns that are created through Campaign Services to assets provided by client• Work with Quality Assurance processes including daily productivity measurements and accuracy to meet and maintain quality objectives set for the organization• Scrum meetings with on and offshore teams internal and external• Lead client QA introductions and process to identify business needs or gaps in… Show more • Responsible for reviewing, testing, and approving HTML/Text/mobile/Push/Deep linking campaigns that are created through Campaign Services to assets provided by client• Work with Quality Assurance processes including daily productivity measurements and accuracy to meet and maintain quality objectives set for the organization• Scrum meetings with on and offshore teams internal and external• Lead client QA introductions and process to identify business needs or gaps in process• Develop automation test case planning • Execute test plans and collaborate with test members to identify all testing possibilities • Analyze risks and issues proactively and work with managers to drive solutions• Work with team members to facilitate the approval for Email Campaigns prior to launch• Provide regular status reports to Campaign Services QA managers• On board new clients and establish and document a QA process • Excellent communication skills working with clients on multiply projects • Scoop for projects time/cost ensure project stays within budget • Hire/Train new employees on the QA process• Work with a Global team/ manage employee’s billable hours to client • Project manage campaigns to deploy • Lead all training and roll out of new products to team members • Manage timelines and project and communicate with team members• Maintain relationships with vendors and clients • Eloqua, and automation testing API testing • Responsy-Oracle platform, Wrike, Workfront • Campaign marketing QA • Document workflow • Subject matter expert in QA Show less

• Responsible for compiling daily and monthly QA results of over 50 agents to ensure efficient and problem-free operations • Developed and implemented quality assurance guidelines which resulted in over a 10% uptick in QA results• Project lead in quality assurance rubric• Trainer of new employees on quality assurance procedures• Provide feedback and performance recommendation based on QA agents results • Communicate with vendors in regards to account management issues… Show more • Responsible for compiling daily and monthly QA results of over 50 agents to ensure efficient and problem-free operations • Developed and implemented quality assurance guidelines which resulted in over a 10% uptick in QA results• Project lead in quality assurance rubric• Trainer of new employees on quality assurance procedures• Provide feedback and performance recommendation based on QA agents results • Communicate with vendors in regards to account management issues • Liaison between vendors and multiple departments• Work with agent team leads to streamline quality assurance measurements • Negotiate quality assurance metrics with vendors and senior management Show less

• Maintained positive attitude and high morale for admissions advisors• Coached and trained employees to become productive sellers• Hired and attended to all staffing needs• Insured all quality assurance metrics were met• Adhered to all policies and procedures• Analyzed data and reports on daily basics to meet quarterly quota • Met daily with Associate Director of Admissions to ensure performance quota is met

• Managed admissions advisors on day-to-day basis • Achieved goal or met company standards each and every term• Trained and coached team leaders and admissions advisors• Motivated employees to reach and exceed sales quota• Provided daily team production reports to Director of Admissions

• Utilized customer service and sales skills to obtain future students• Guided prospective students through the enrollment process• Met and exceeded goals and daily metrics up to 100%• Assumed responsibility to start and maintain successful students in school• Prospected new students by generating warm leads

Sold cellular phones to clients through extensive knowledge in wireless products and computer systems while establishing goodwill with clientsMaintain inventory control with documented contractsWorked with clients to meet customers needs and wantsAdapted to environment without supervisor on site