* Sold auto and fire insurance policies.* Wrote bank products including auto loans and deposit accounts.* Set up and maintained agency Facebook page.* Marketed to current and prospective insureds.* Started and ran successful Toys for Tots drives annually.* Handled service work for current insureds auto, fire and life insurance policies.

* Organized and planned training meetings for groups of 10 to 100.* Planned and executed two customer appreciation events held in three cities. Managed event location arrangements, agent participation sign up, and preparation of customer gift bags (2,000). Event was very successful and received a lot of praise from attending customers.* Managed 2 ESP (Agent) offices* Collaborated with four other AFSS's on a zone-wide training meeting. Helped to create the theme and agenda. Survey responses said that it was the best and most educational meeting in the 7 years they've been held.* Elected to the 2011 AFSS Advisory Council. As part of the council helped to improve training for AFSS's and accuracy and ease of data sent to AFO's for their budgets.* Trained and mentored four AFSS's in order to ready them for their positions.* Acted as a software support resource to agents, team members, Agency Field Office employees, and AFSS's.* Highly involved in the creation of promotions and incentive programs.* Set and managed office budget

* Sold and marketed all lines of insurance including: auto, fire, health, and life.* Wrote bank products including IRA's, home mortgages, loans, and deposit accounts.

* Sold malpractice and business insurance to dentists and optometrists.* Designed promotional materials for prospect mailings, customer renewals, and convention handouts.* Aided in the implementation of a paperless office system, which doubled employee productivity.* Assisted 2000 customers with questions, concerns, and changes regarding coverage and billing.