I provide leadership and oversight to a eight-unit territory with responsibility for all aspects of sales, marketing, labor, goal setting and achievement, customer experience, and culture development. I have created our standards and raised expectations while developing an underperforming four-unit territory into a eight-unit territory on track to generate $16 million in 2019. People development is extremely important to me as I manage and mentor six GM’s, three Apprentices, 18 Service… Show more I provide leadership and oversight to a eight-unit territory with responsibility for all aspects of sales, marketing, labor, goal setting and achievement, customer experience, and culture development. I have created our standards and raised expectations while developing an underperforming four-unit territory into a eight-unit territory on track to generate $16 million in 2019. People development is extremely important to me as I manage and mentor six GM’s, three Apprentices, 18 Service Managers, seven Kitchen Managers, and approximately 165 hourly employees. I have an ability to forge genuine relationships with all staff and leverage their strengths to maximize productivity.Additionally, I am responsible for directing the area’s strategic initiatives and clearly conveying standards, coaching staff through performance, and monitoring progress towards all KPI’s. I serve as the primary driver of the corporate vision and culture within each unit while mentoring teams and fostering enhanced collaboration. I am fully committed to employee engagement and continuous staff development, producing numerous internal staff promotions including three GM’s, multiple Apprentices, and all hourly Managers including crew to GM. I have also executed two successful new store openings and am currently managing a new opening scheduled for Q1 2018.Key Accomplishments:• Achieved highest marketing results and community involvement in the NYC1 region; 277% over fundraising/ marketing goal YTD and propelling the sub-region, accounting for 40% of region’s total results• Attained the sub-region’s highest food safety scores; 89% EcoSure results vs. 85% for the overall NYC1 region (2017) • Averaged cash flow of 24.92% vs. NYC1 regional average of 18.63% during past six months• Achieved mystery shop score of 94.6% vs regional score of 88% • Reduced negative guest comments by 13% YTD in 2017 • Scored 88.3% on internal operations audits compared to the NYC 1 region’s score of 85.9% Show less

After five years as a Store Manager, I received a promotion to District Manager in 2006. I oversaw a six-store district, including two extremely high-profile Hamptons units requiring a great deal of attention and support. During my tenure, the district experienced consistent year-over-year revenue growth in the range of $7 million annually.My district was a unique and highly-visible area that required exceptionally high service standards and presented staffing challenges in the… Show more After five years as a Store Manager, I received a promotion to District Manager in 2006. I oversaw a six-store district, including two extremely high-profile Hamptons units requiring a great deal of attention and support. During my tenure, the district experienced consistent year-over-year revenue growth in the range of $7 million annually.My district was a unique and highly-visible area that required exceptionally high service standards and presented staffing challenges in the highly-competitive seasonal Hamptons labor market. To overcome this issue, I coordinated with numerous staffing agencies to onboard international seasonal employees and provided my staff with ongoing support that increased retention.As District Manager, I delivered operational and financial oversight with accountability for establishing and achieving sales, labor, and customer satisfaction metrics. I maintained ongoing communication with staff and continually analyzed performance, addressing and rectifying issues when necessary. Additional responsibilities included developing customized strategic plans, monitoring performance against goals, talent development and staffing, leading various trainings, and facilitating district/regional meetings with area leadership. Additionally, I organized community-based events and job fairs that forged robust relationships with the populations we served.Key Accomplishments:• Mentored and developed three Baristas to promotions into Store Management roles• Strategically prepared for and managed annual summer sales growth at our Hamptons units, with each location experiencing a doubling of daily sales Show less

As Store Manager, my responsibilities included scheduling, hiring/terminating staff, interviewing, training, payroll, ordering, inventory management, partner reviews, development plans, P&L, and promotional set ups. I served as the interim District Manager for a six-month period while simultaneously managing the Miller Place location and was also selected by leadership to mentor a struggling Manager at the Bohemia location.

Interim Patient Services Coordinator (6/2000 – 9/2000)Patient Services Manager (1/2000 – 6/2000)Reserve Food Service Manager (10/1999 – 12/1999)