MY CORE VALUE: I am the go-to person for getting things done, tackling tough challenges, and creating a culture ofemployee and customer engagement. Ask any of my team members and colleagues who have worked alongsideme at multiple call centers throughout my career.PEOPLE & RESULTS FOCUSEDAs a leader and coach, I believe in teamwork, accountability, and recognition. I enjoy leading teams through change and place a high value on communication. Whether managing teams of front-line customer service, sales, or technical support professionals, or partnering with executive leaders to implement performance improvement programs, I make sure the voice of the employee and the customer is heard.HOW I SOLVE PROBLEMSTracking and analyzing metrics and statistics is an important part of what I do, but equally important is getting feedback from employees on what’s going well and what we need to work on. I have led focus groups and administered employee surveys, and when a process or a system was identified that needed fixing, I made sure everyone had input and the team got credit for what we accomplished.A PATTERN OF OVER-DELIVERINGI thrive on coming up with new ideas and implementing new approaches that deliver results, which include Emergence of a high-functioning, customer-focused, and collaborative digital health technology customer support operation Voice of the customer results and customer retention rates increased by double-digit percentages Highly trained employees and managers and more internal promotions Reduced operational costs and fewer employee absences Implementing a Quality Assurance Program Positive workplace culture framed around teambuilding activities, at work and in the community Multimillion-dollar sales objectives attained, year over yearMY LINKEDIN GOALSConnecting with SMEs and senior managers within the digital health technology arena, engaging in conversationsregarding challenges and opportunities within the industry, sharing best practices, and exploring groundbreaking initiatives