Christine Botello🌈(They/Them/Elle) Email & Phone Number

Skills: DEI, Leadership, Project Management, Facilitator, De-escalation, Change Management •Devised training for 100 + professionals and leadership in various firms and organizations, bringing Diversity, Equity and Inclusion centered lessons to discuss equity in the workplace.•Analyzed 100+ survey results and assessed employee questions regarding the DEI topic of the meeting to establish a baseline for community knowledge prior to the training.•Achieving empowerment of 95% of professionals to become active in utilizing DEI efforts in their daily work to ensure that LGBTQ+ employees feel safe in the workplace.

Skills: Leadership, Advocacy, Collaboration, Client success, Strategy and Operations•Managing an intensive caseload of 25 +clients throughout Los Angeles County to achieve optimal client enrollment in benefit and health programs.•Achieving 85% client retention within 60 days by revitalizing the client interaction model by utilizing a collaborative feedback driven lens to accelerate client retention.•Partnering with the Program Management team to scope client requested support to determine which pathway would provide the highest return for the client’s needs.•Set and Met 85% of goal deadlines, allocated budget/resources, and worked across mental health support, housing support, benefit support and Program Management to ensure teams were properly abreast with each client’s case.•Communicating progress and roadblocks weekly to stakeholders, including executive management, and made recommendations to optimize client enrollment by 80% within 3 months that eliminated roadblocks to streamline on-time and on-budget delivery of projects.

Culver City, California, United States

Skills: Case management, De-escalation, Record keeping•Achieved 90% client success rate within 5 months by optimizing client interactions through increasing collaboration with each client’s stakeholders.•Accelerated client performance by 20%, revitalizing the communication frequency with stakeholders to ensure each client reached their quarterly benchmark in : safety, health, mindfulness and academia. •Generated weekly reports per client to conduct trend analysis for performance growth, identified a niche to optimize growth from 5% to 25% in a span of 4 months.

Los Angeles, California, United States

Skills: Data entry, Transcription, Research, Excel, Accuracy • Recorded 25,000 data entries by decade into excel to optimize data analysis of county records.• Transcribed 5 decades of information, achieving a 90% cumulative success rate for entering data based on speed and accuracy.

Los Angeles, California, United States

Skills: Bilingualism, Interview, Transcription, Research• Transcribed 5 two hour interviews in Spanish to identify linguistic and communicative variation between Los Angeles neighborhoods, as well as how participants conceptualize and experience their neighborhood.• Conducted interviews to understand how participants conceptualize the physical and cultural boundaries of their neighborhood, Los Angeles County, and the state of California

Los Angeles, California, United States

Skills: Human Resource/ Administrative Assistant, Excel, WordPress, Confidentiality, Research, Archival• Pioneered an archival system for decades worth of research by digitizing the information, achieving 90% increase in accessibility of literature and reports. • Aided in managing the IRLE website, developed 10 interactive flyers for the UCLA Labor Studies speaker series for campus distribution, and centralized analysis of student engagement during the speaker series by conducting surveys.•Managed office communications with campus partners, executed confidentiality on office matters, collaborated with Human Resources/Administration projects to increase office productivity by 20%.

Tustin, California, United States

Skills: Excel, Organization, Archival, Confidentiality• Worked directly under the Director of Regulatory Affairs to ensure the proper organization of 2 decades worth of company files, and created a new filing system that ensures future efficiency in updating and retrieving files.•Monitored inventory of files to ensure upholding the standards of the companies policies andconfidentiality to safeguard data. Checked incoming paperwork such as correspondence, invoices,shipments, and scanning by making copies of files before distributing.

Downey, California, United States

Skills: Classroom Management, Safety, Lesson planning• Creating S.T.E.A.M and English lesson plans while establishing a safe learning environment for 30 students between the ages of 9-13.• Physical education instructor and cooking instructor to promote safe and healthy eating/study habits.

Bachelor Of Arts - Ba, Sociology, Labor Studies, 3.769

•Cum Laude •College Honors •Dean's List •UCLA Transfer Alumni Scholar •UCLA Latino Alumni Association Scholar •UCLA Raza Women's Scholar.

Associate Of Arts - Aa, Communication Studies, 3.79

•Highest Honors •Phi Theta Kappa Honors Society •College Honors Scholar Program •UCLA Center for Community College Partnerships (CCCP).

High School Diploma

Activities and Societies: Marine Biology Club•Honors •Biliteracy Seal