Christine Dowd

Christine Dowd Email and Phone Number

Scrum Master at Computershare
Christine Dowd's Location
Columbia, Maryland, United States, United States
Christine Dowd's Contact Details
About Christine Dowd

Senior level Business/Systems Analyst with over 14 years experience in the telecommunications industry. Specific expertise in building relationships as the liaison between IT and the customer, engaging appropriate stakeholders to gather requirements and translating into design specifications for IT. Experience with coordinating project schedules using Software Development Life Cycle (SDLC), Agile, and Waterfall methodologies. My early experience working directly with our customers gave me a unique insight into end-to-end processes, and allowed me to view all projects holistically.

Christine Dowd's Current Company Details

Scrum Master at Computershare
Christine Dowd Work Experience Details
  • Wells Fargo
    Business Systems Consultant
    Wells Fargo May 2017 - Jun 2023
    Columbia, Maryland
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  • Wells Fargo
    Business Systems Consultant
    Wells Fargo Sep 2015 - Mar 2017
    • Supported the Small Business Association (SBA) and the Collateralized Debt Obligation (CDO) teams.• Created Functional Design Documents (FSD) and the necessary Application Functional Detail Design Documents (AFDD). Documented existing functionality via reverse engineering, as well as requested changes for historical system records and assist in effective testing.• Provided the SBA Business with a weekly status report of Problem tickets and Enhancement requests. Worked closely with the Business to clarify the exact requirements for the Development team.• Collaborated with CDO system engineers and researched prior system documentation to create an FSD for the CDO Fusion Java Upgrade project. With the lack of existing process documentation, this was essential for Quality Assurance testing.• Finalized the FSD for the CDO Moody’s Investor Service Upgrade Project, which involved a change from File Transfer Protocol (FTP) to Secure File Transfer Protocol (SFTP) for receiving Rating Agency data.
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  • Xo Communications
    Business/System Analyst V
    Xo Communications Jun 2012 - Jun 2015
    • Responsible for the in-house SQL built tool that enabled Sales Engineers to capture technical information required for provisioning. I integrated the tool with Sales Force Automation (SFA) Quotes, which eliminated dual system entry.• Major contributor in Access Service Request (ASR) Fast Track and Service Delivery Accelerate initiatives which saved the company $500,000 in under a year by reducing the order in to delivery intervals, providing system automation to reduce user touch points. Participated on daily Managed Production calls for post deployment support. • Collaborated with key stakeholders to gather requirements, interpreting the business requests into detailed design specifications for IT. My understanding of end-to-end process allowed for a better understanding of business requests, and accurate requirements documentation.
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  • Xo Communications
    Program Management/ Jr. Business Analyst
    Xo Communications Jan 2006 - Jun 2012
    • Served as liaison between internal end user clients and the IT department. Created Business Requirement Documents, Test Cases, participated in User Certification Testing (UCT), and post deployment support for new product rollouts and system enhancements.• Contributed to the success of numerous product launches and enhancements, including but not limited to, Multiprotocol Label Switching (MPLS), Virtual Private LAN Service (VPLS), Ethernet and Private Line Hub/Endlink, and the Siebel Upgrade. These new products allowed the company to target additional opportunities and increase monthly recurring revenue.• Reviewed Non-Standard product requests to ensure compliancy from a Sarbanes-Oxley perspective and assured that these requests were able to get through Service Delivery to Billing.• Acted as support for Carrier Order Assurance with product system related matters and resolving Trouble Tickets.
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  • Xo Communications
    Sales Operations Manager
    Xo Communications Mar 2005 - Jan 2006
    • Reviewed Marketing Product Descriptions and create requirements documents for the needs of Sales Order Entry (OE) by participating in Joint Application Design (JAD) sessions with Marketing and IT.• Validated system and process changes by creating test cases, participating in User Certification Testing, and reviewing 1st orders with product team to ensure all processes were in sync through to billing.• Created Sales Order Entry Process documents and any job aids needed for Siebel or IPS (an in-house data provisioning system), and assisted with the training of Order Entry groups. This ensured that users were informed of all system and process changes.
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  • Xo Communications
    Account Relationship Manager
    Xo Communications Dec 2000 - Jan 2006
    • Provided support, both on-site and account level, to an assigned customer portfolio of top tier accounts, protecting current revenue through contract renewal process.• Drove revenue growth through building customer relationships, resolving customer issues, and introducing new products and services.
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  • Travel-On
    Travel Agent
    Travel-On Jun 2000 - Dec 2000
  • Bethesda Travel
    Travel Agent
    Bethesda Travel Jun 1995 - Jun 2000

Christine Dowd Education Details

Frequently Asked Questions about Christine Dowd

What is Christine Dowd's role at the current company?

Christine Dowd's current role is Scrum Master at Computershare.

What is Christine Dowd's email address?

Christine Dowd's email address is christine.j.dowd@xo.com

What is Christine Dowd's direct phone number?

Christine Dowd's direct phone number is +141079*****

What schools did Christine Dowd attend?

Christine Dowd attended East Carolina University, Charlotte Catholic Hs.

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