Christine Dowd Email & Phone Number

Columbia, Maryland

• Supported the Small Business Association (SBA) and the Collateralized Debt Obligation (CDO) teams.
• Created Functional Design Documents (FSD) and the necessary Application Functional Detail Design Documents (AFDD). Documented existing functionality via reverse engineering, as well as requested changes for historical.
• Provided the SBA Business with a weekly status report of Problem tickets and Enhancement requests. Worked closely with the Business to clarify the exact requirements for the Development team.
• Collaborated with CDO system engineers and researched prior system documentation to create an FSD for the CDO Fusion Java Upgrade project. With the lack of existing process documentation, this was essential for Quality.
• Finalized the FSD for the CDO Moody’s Investor Service Upgrade Project, which involved a change from File Transfer Protocol (FTP) to Secure File Transfer Protocol (SFTP) for receiving Rating Agency data.

• Responsible for the in-house SQL built tool that enabled Sales Engineers to capture technical information required for provisioning. I integrated the tool with Sales Force Automation (SFA) Quotes, which eliminated dual.
• Major contributor in Access Service Request (ASR) Fast Track and Service Delivery Accelerate initiatives which saved the company $500,000 in under a year by reducing the order in to delivery intervals, providing system.
• Collaborated with key stakeholders to gather requirements, interpreting the business requests into detailed design specifications for IT. My understanding of end-to-end process allowed for a better understanding of.

• Served as liaison between internal end user clients and the IT department. Created Business Requirement Documents, Test Cases, participated in User Certification Testing (UCT), and post deployment support for new.
• Contributed to the success of numerous product launches and enhancements, including but not limited to, Multiprotocol Label Switching (MPLS), Virtual Private LAN Service (VPLS), Ethernet and Private Line Hub/Endlink.
• Reviewed Non-Standard product requests to ensure compliancy from a Sarbanes-Oxley perspective and assured that these requests were able to get through Service Delivery to Billing.
• Acted as support for Carrier Order Assurance with product system related matters and resolving Trouble Tickets.

• Reviewed Marketing Product Descriptions and create requirements documents for the needs of Sales Order Entry (OE) by participating in Joint Application Design (JAD) sessions with Marketing and IT.
• Validated system and process changes by creating test cases, participating in User Certification Testing, and reviewing 1st orders with product team to ensure all processes were in sync through to billing.
• Created Sales Order Entry Process documents and any job aids needed for Siebel or IPS (an in-house data provisioning system), and assisted with the training of Order Entry groups. This ensured that users were informed.

• Provided support, both on-site and account level, to an assigned customer portfolio of top tier accounts, protecting current revenue through contract renewal process.
• Drove revenue growth through building customer relationships, resolving customer issues, and introducing new products and services.

Bfa, Art Education

Education record