Christine Thomson Email & Phone Number

Rohnert Park, California, United States

- VP/CFO of Northern California Restoration, which is a division of A & C Noma Construction, Inc.- Financial Controllership for both companies.- Develop and implement marketing strategies.- Implement procurement practices and establish new accounts.- Develop best practice procedures.- Develop & implement project management fundamentals.- Implement Customer Centric environment.- Implementation & oversee HR Policies, benefits and hiring practices.- Implement Performance Management practices.- Talent Recruitment.- Establish & foster business relationships.- Oversee audit reporting.- Director of Information Technology (IT)

Rohnert Park, California, United States

- VP of Operations/CFO for disaster recovery services - Northern California Restoration (a division of A & C Noma Construction, Inc.).- Financial Controllership- Develop and implement marketing & business strategy.- Establish new business accounts for procurement of services.- Develop business practices & best practice procedures.- Develop & implement project management fundamentals.- Implement Customer Centric environment.- Implementation HR Policies, benefits and hiring practices.- Implement Performance Management practices.- Talent Recruitment.- Establish & foster business relationships.- Oversee audit reporting.- Director of Information Technology (IT)

Santa Rosa, California

Managed Digital IT Service Desk Program and global operations for internal Helpdesk. Partnered with colleagues to improve user experience. Developed ITSM reporting metrics. Developed digital technology roadmaps, statements of work (SOW) and negotiated contracts with IT Sourcing partners. Managed staffing, which included technical support, technical writers, program & project managers, field engineers and software developers. Directly managed projects.Notable Achievements: • Supported 16K internal users, developing user-friendly platforms, improving support model, and managing service level agreements (SLA) and key performance indicators (KPI). • Expanded digital footprint 35% through implementation of AI chatbot and expanding tool capabilities. • Implemented 30% improvement plan for IT Service Desk (98.15% satisfaction rate and 98.6% quality) through implementation of enterprise quality management program and vendor performance metrics. • Increased productivity and employee success through creation of streamlined best practice procedures (ITSM/KMS/ITIL), specialized roles, and mentorship program. • Generated 18% improvement in SLA and KPI across IT by implementing enterprise queue management team. • Participated in Change Management Board to ensure stronger communication with end-users. • Developed COVID-19 Response Plan for remote Service Desk support.

Petaluma, California

U.S. Sr. IT Strategy Expert (NA IT Delivery Office)Provided technical and project oversight for integrated IT infrastructure solutions, integrations, implementations, service transitions, server and data migrations. Delivered quality improvement initiatives to senior IT leadership for service management, vendor management, and IT programs. Provided strategic planning and implementation of IT solutions and developed a structured IT program governance plan. Facilitated steering group meetings with global IT leaders and key stakeholders. Applied project management principles and methodologies to ensure successful project delivery. • Mentored colleagues/partners on project management fundamentals and IT service delivery, improving project success rates and developing best practices. • Developed and managed SharePoint 2013 content and user access for IT. • Improved communication processes with internal vendors, software engineers, and business partners by focusing on cross-functional collaboration.

Petaluma, California

Contractor for AGCS. Provided program oversight across North America Transformation Program, Global Mail Integration, Global Network & Telephone Services, Data Center Migrations, and Contact Center International (CCI) projects. Facilitated steering group committee meetings and produced executive summaries. Notable Achievements:• Project oversight and expertise led to development of IT Governance for Vendor Management & Operational Guide, remediating internal audits. Document is still in use by Allianz Technology of America Division. • Hired for full-time employment by client.

Roseville, California

Managed billing operations for all Navy & Marine Corps contracts nationwide. Developed and implemented new business strategies and technical solutions, including digital automation and performance metrics. Developed best practice procedures to improve performance and customer satisfaction. Prepared budgets and executive summaries. Managed staffing and recruited IT/business talent for direct hire or contracted services.Notable Achievements:• Oversaw billing operations for $3.5B total contract value, the largest military segment contract.• Excellent Customer Satisfaction rating achieved 3 years in a row, resulting in $15M in incentives awards.• Slashed operating costs 34%, resulting in $3.3M contract savings by improving billing operations. • Improved cash flow by $104M by negotiating restructured invoice payment terms with client. • Generated annual cost savings of $3.5M by focusing digital automation efforts for new contract requirements.

Boise, Idaho Area

Managed asset operations for largest Navy and Marines contract NMCI. Team processed 12K monthly updates. Developed and implemented business strategies, technical solutions, performance metrics, streamlined operations, and best practice procedures. Provided peer mentoring. Prepared budgets. Recommended technical solutions as consultant to other colleagues and senior leaders. Managed staffing and recruited IT/business talent for direct hire or contracted services.Notable Achievements:• Managed inventory of 2.1M assets across 765 client locations for Navy and Marines contract. • Slashed operating costs 21%, resulting in $2.8M contract savings by improving asset operations.• 80% improvement in data accuracy and Customer Satisfaction by implementing quality assurance, robust reporting and automation.

Boise, Idaho

Project localization for 5 business organizations to reduce operating costs. Streamlined operations and implement performance metrics– resulting in improved customer satisfaction and $1.2M annual cost savings.Notable Achievements:• Recovered $6M in lost revenue leading LSS Green Belt project to redefine NMCI lost equipment process.• Reduced operating expenses $3.4M leading LSS Black Belt project to improve NMCI Mobile Delivery Process.

Boise, Idaho

Project Manager for Server Migrations utilizing PMBOK methodologies to meet client deliverables across Navy & Marine Corps bases. Utilized Microsoft Project to develop/manage WBS schedule, resources and expenses for PMO review. Created technical engineering solutions overview, technical data flows charts, dependencies and network configurations/security protocols submitted to PMO Governance Board and Change Management Review.Notable Achievements:• Managed 47 projects nationwide integrating 127 Marine & Navy Corps systems to NMCI managed network and services.

Greater San Diego Area And Boise Id

Supervised Service Request Management (SRM) Operations, which included 183 staff members (Supervisors, Team Leads, System Network Administrators, Technical & Customer Service Representatives) across 4 sites. Managed staffing and recruitment of IT talent for direct hire or contracted services. Team supported 600k users at 765 sites locations (US/Japan) and processed 15K-22K iMac requests monthly. Developed hiring strategies, business strategies and business rules. Developed processes for network administration, software distribution and other service deliveries. Escalation support to Navy Marine Program Management Office (PMO) - Prospective Commanding Officer (PCO), Administrative Contracting Officer (ACO) and other internal organizations.Notable Achievements:• Successfully implemented start-up operations at 2 sites (San Diego/ Boise).• Improved Operation Performance by streamlining operations, implementing best practice procedures, automation and performance metrics achieving SLA/KPI, resulting in bonus incentives awarded.

Mobile, Alabama Area

Microsoft Windows Network Administrator using Active Directory Objects (User Accounts, Security Groups, Machine Names) and exchange mailboxes. Reviewed/installed server patches, monitored network/server performance and communicated system downtime to users. Installed modems/routers and switches and Network cabling. Provided desktop support services for internal users. Managed Quality Assurance Test lab environment. Installed various versions of Windows OS and Microsoft Office products in US and international languages. Created test images after successful installation for other testers. Performed software regression testing on release of new products or upgrades. Provided Tier 2 Technical Support escalation for company products synchronized to Palm pilot devices from MS Office.

Sunrise, Fl

Compiled Direct Mail data analysis on product marketing. Provided vendor management services, scheduled press checks & photo shoots, coordinated models. Provided edit reviews on marketing materials. Event/Trade-show coordinator. Inter-department liaisons and communications.

Project Coordinator for all in-house advertising projects (50-75) running simultaneously between 10-12 Graphic Artists/Designers. IT Trainer for graphics art team. Scheduled press checks & photo shoots including hiring models. Managed art materials inventory for product advertising and packaging. Compiled product marketing analysis. Public Relations coordinator for software reviews with press/media. Provided typesetting services used for advertising and product packaging materials.