Christine Ecker Email & Phone Number

Charlotte, NC, US

Burbank, CA, US

• I transitioned into this role to accommodate changing business needs and served as the remaining subject matter expert in final stages before system retirement.
• Interacted with internal users as primary contact for answering business process and software-related questions, and logging issues.
• Assessed and evaluated user inquiries by utilizing software proficiency, industry knowledge, and probing question methodology.
• Coordinated with software team when issues required back-end intervention.
• Tracked, maintained, and updated software trouble tickets using ServiceNow.
• Followed-up with users to verify optimal satisfaction following support engagement and problem resolution.

Burbank, CA, US

• Created and maintained user documentation specific to proprietary Ad Sales & Traffic System for seven FX and National Geographic cable networks.
• Increased efficiencies for the sales team by translating complex functionality into readable guides for internal Sales, Management, Planning, and Shared Application Services groups.
• Provided SME support for software developers and ad sales professionals.
• Collaborated with Disney Change Management team to facilitate training for newly acquired Fox sales professionals onto the Disney system.

Burbank, CA, US

• Served as lead UAT Tester, composing and optimizing test plans for up to 20 projects per year to maximize success of manual software testing with consistent and thorough approaches.
• Performed UAT tests on Ad Sales and Traffic System modules and reports with focus on executing plans, identifying issues, documenting defects, and evaluating fixes.
• Recommended process and cosmetic changes and corrections to developers for optimal software performance and usability.

Century City, CA, CA, US

User Documentation Writer and UAT Tester prior to, throughout, and beyond the acquisition of 21st Century Fox cable networks by The Walt Disney Company in 2019. I partnered with senior leaders to renew my contract with Fox and Disney over a 9-year period while consistently navigating changes in contract scope and management.

Burbank, California, US

• Researched and resolved programming data discrepancies between ABC Broadcasting Company and ABC Owned Television Stations.
• Evaluated client records in Traffic system to eliminate duplication.
• Provided analysis and delivered feedback to maximize system reporting potential.

Bristol, CT, US

• Consultant position transitioned to direct-hire employee. I was recruited as User Documentation Writer and expanded role into UAT analysis and testing (with no prior experience) after demonstrating breadth and depth of.
• Authored and managed a 900-page manual for a sales technology system that served as the foundation for how ABC Owned Television Stations booked and aired commercials.
• Prepared release notes regularly distributed to users.
• Partnered with developers regarding system functionality, workflow, and module design.
• Developed testing scenarios and conducted extensive User Acceptance Testing of all system functionality prior to initial launch and subsequent software releases.
• Recorded and tracked system issues, bugs, and fixes.