Christine Eldridge Email & Phone Number

Arkansas, Oklahoma, And West Tennessee

-Strategically analyzed necessary changings in the acquisition and successfully facilitated change across 14 centers while keeping turnover below industry average -Partnering directly with President and VP team members to learn, create, and implement new processes -Conduct monthly site visits to the centers to ensure consistency, support, and sustainability. -Collaborate with the regional team-Develop and maintain internal audit system for in center processes as well as the regional team during site visits -Communicate changes in regulations, policies, and procedures -Conduct region wide audits Key Achievements: -Built and implemented a labor utilization system tied to an existing schedule system to help center managers forecast and better manager their labor -Lead with transformational leadership transitioning a growing team of local leaders from one company to another with nearly complete adaptation to the Hopebridge way -Increase RBT Labor Utilization by 20% sustainably -Increased Total Labor Utilization by 10% sustainably -Increased Gross Margin by 11% -Decreased in center session note conversation time from 30+ days to an average of 0.7-1.2 days by building and implementing a process

-Facilitated the growth of the company from 6 clinics to 22 clinics in less than two years -Partnering directly with CFO, Head of Strategy, CMO, and Director of New Site Development to build systems that work cross-functionally throughout various departments and initiatives -Conduct quarterly site visits to the regions to ensure consistency, support, and training for 300+ employees; complete quarterly assessments for all direct reports -Develop and maintain internal audit system in collaboration with operations and clinical leadership -Created and implemented company's COVID policy -Implemented policies and procedures and standard operating procedures related to clinic operations and finances -Facilitated training for program directors; managed and trained local management on KPI strategies and budgets -Negotiated company-wide business relationships related to printing, talent acquisition, and supply procurement Key Achievements: -Decreased clinic cost and non-billable employee time by enabling employees to be more accountable for their work which resulted in a cost decrease. -Successfully negotiated a donation of 20 thousand disinfecting wipes during the pandemic, in addition to standardizing purchasing across all clinics

Fayetteville, Arkansas

M.A.M, Organizational Structure

Bachelor'S Degree, Business Administration And Management, General