Christine Fitzpatrick Email & Phone Number

Research claims through analysis of documentation, photos, bills of lading and any other pertinent information required to validate claim requests.Identify claim trends across customer base and suppliers. As trends are identified, work to pinpoint root cause and corrective action plans to reduce or avoid re-occurrence.Provide regular notifications and.

Completed over 100 hours of course work and certification training. Received hiring reference from course instructor based on overall high score received on testing. Position was obtained in high profile office within requested district. Participated in "Business Building Events"Worked side by side with tax mentor to gain exposure to various tax.

Managed the life cycle of projects, including project scoping and planning, work flow, requirements definition, recommendations for problem resolution, testing, training and implementationKey member of Space Management Team responsible for all home office employees in NJ offices; included but not limited to printer management, new construction, swing space.

Participated in Disaster Recovery and Business Continuity plans for entire firm. Responsible for scheduling Desktop staff to cover 3 day quarterly tests. Provided on-site technical support to business clients testing live data during the quarterly Disaster Recovery tests. Attended all D.R. meetings to identify requirements from D.R. team and assure all.

Managed specialized desktop support staff of four individuals.Responsibilities included testing, installing and supporting all stock option plan administration software. This encompassed all Transcentive products as well as in-house applications, Oracle, Sql Server and Crystal Reports.Software support for Dev, QA, Life Cycle and Production versions of all.

Responsibilities included testing, installing and supporting all stock option plan administration software. This encompassed all Transcentive products as well as in-house applications, Oracle, Sql Server and Crystal Reports.Software support for Dev, QA, Life Cycle and Production versions of all stock option software.Responsible for identifying and.

Nashville expansion and relocation (2 phase move) from Commerce St. to UBS location at Perimeter III. Included the mirror setup of Mill Creek for both Symon server/Netbrite boards and Nice logger system.CSR Call Center expansion to 100 positions including Symon expansion, NICE logger expansion and upgrade to latest inventory and port requirementsRedesign.

Strong focus on maintaining Service Level Agreements within department guidelinesMarket Data Rollout of Consultworks platformDaily processing of all voice and data requests from end users.Cost savings initiative - ongoing reduction/removal of Quotron/Reuters entitlements based on continuous review of granted entitlements vs. business need

Provided support and training of real-time quote services to end users.Managed and logged end user service issues through problem tracking system while ensuring contractual obligations were met by outside vendorsTrained co-workers to support new RS/6000 based workstation platform rolled out by firm over a two year period.Supported end user community of all.