Chris Fletcher Email & Phone Number

Canada

Ontario, Canada

Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects and become agile to enable continuous delivery across digital and voice channels. Every day the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Toronto, Canada Area

Refined the go-to-market strategy and sales execution of the Retail and CPG sales team in this Customer focused startup; by bringing creativity and value-based sales coaching and enablement. Developed sales team members, to enable strategic growth, improved and created new sales processes to coach current and new sales talent. • Managed largest and very successful North American sales team• Increased sales growth to achieve 111% team attainment within 1 year time period• Coached Outside and Inside sales teams in enterprise selling techniques to overachieve• Developed strategic partnerships internally to support collaboration and revenue growth world-wide• Enabled and coached team to close the largest deal in company history• Strategically executed upon business partnerships to create and drive win-wins for customers and partners.

Toronto, Canada Area

Strategically hired and developed new sales team, and built a winning sales culture to expand Medium Enterprise sales across Canada. • Successfully managed business growth of Medium Enterprise sales team to meet targets• Attracted, hired and developed young and driven sales executives to achieve quota• Provided a leadership by example model during training and closed deals while the team was in ramp-up mode• Instituted weekly reviews with management team to manage and grow sales pipeline• Strategically developed sales, produced and managed sales forecasts.

Led organizational change in this fasted paced Cloud Computing subsidiary to transform Western Canada sales from traditional technical sales to strategic value-based enterprise selling. Restructured the team to enable strategic focus and alignment of resources, and attracted new talent with enthusiasm and skills to build a winning sales culture to support the transformation. • Managed $40M+ business growth through transformation• Increased sales YoY growth of 45% within 1 year time period• Sales responsibilities of assembling, developing and mentoring new team• Created strategic sales strategies to transform the customer conversations from tactical to enterprise-wide value• Provided a leadership by example model during training and closed deals while the team was in ramp-up mode• Canadian Sales Director H1 2014 recognition with 50% Contribution to Canada• Instituted weekly reviews with management team to manage and grow sales pipeline• Strategically developed sales, produced and managed sales forecasts.

Served as a Board of Directors member for startup BI Software Inc. Head quartered in Canada, BI Software Inc are a premier IT and business intelligence professional services company, providing leading edge technology solutions to large corporations across the world.Duties include sales strategy advice regarding professional services sales, and go-to-market strategies for new products and services.

Calgary, Canada Area

Global Director SAP HANA Go-To-Market (2011- 2013)• 152% Data Warehousing Global Sales quota achievement FY2011• Streamlined Global Sales play business processes through collaboration with Solution Marketing, Rapid Deployment Solutions Teams and Sales Leadership• Increased pipeline globally by 70% though improved execution of Global SAP HANA Sales play FY2011• Global Sales Coach and Mentor for strategic global customers FY2012• Key contributor to North American Transformation RTDP and Talent work streams• Author of North American Passion document for Transformation initiative• Invited to speak at North American sales kick-off January 2013 to present best practices for RTDP deal creation

Business Analytics Sales (2010-2011)• Top Canadian Business Analytics Sales Person FY2011 achieving quota in first quarter• Top Canadian Business Analytics Sales Person FY2010• 340% Sales quota achievement FY2010• Largest Business Analytics standalone deal in North America• Invited to speak at North American sale kick-off January 2011 to present best practices for large deal creation • Financial Management speaker at SAP Run Better Tour 2011• Participant in North American Executive Strategy Council 2011.

Previously Clarity Systems.Regional Sales Director – Western Canada• Leading and defining sales growth strategy for Western Canada • Direct sales execution to strategic accounts for the Office of the Chief Financial Officer.

SAS INSTITUTE provides business analytics software and services to global customers. Employs 11,000 people at 400 offices worldwide. Annual revenue for 2007 was $2.15B.Spearhead and lead regional sales management teams for 27 countries in Europe, Middle East, and Africa with a $300M quota. Develops and mentors sales directors, chairs the Global Sales Leadership Council, and develops sales psychology / techniques that enhance worldwide sales performance. • Increased sales in Europe, Middle East, and Africa by 15%, while increasing profitability 3.5%.• Assigned as member of Strategic Global Board of Directors.• Improved business processes while serving as Chair of Sales Force Automation Steering Committee.• Implemented new country sales planning programs and led bi-weekly review calls for country management and country sales directors in 27 countries.• Evaluated and introduced new solution-based selling methodology that yielded a positive impact on sales and sales management review boards.• Oversaw Global Account Selling process creation and pilot customer account plans.• Served as Chair of Regional Account Management teams in Europe leading to improved key account coordination.• Presented Global Account best practices at worldwide strategic sales conference.

BUSINESS OBJECTS AMERICAS INC., is an international business intelligence software company with more than 43,000 customers including more than 80% of Fortune 500. In January 2008, SAP purchased Business Objects Americas.VP Sales - North AmericaLed a team of eight sales account managers with a target of $13M in direct high touch sales and channel models. Rebuilt the Retail CPG vertical sales team for the Americas. • Sales and presales responsibilities of assembling, developing and mentoring new teams.• Provided a leadership by example model during training and closed deals while the team was in ramp-up mode.• Increased sales 50% growth within 1 year time period.• Instituted weekly reviews with management team to manage and grow sales pipeline.• Strategically developed sales, produced and managed sales forecasts.

Crystal Decisions was purchased by Business Objects in November 2003.Global Alliances Partner Development Sales Manager (2005-2007)Orchestrated joint development plans with Global Strategic partners and led operations of $35M North American partner sales business. Cultivated new regional executive and peer-to-peer relationships with partner organizations, to sponsor key deals. Identified incremental opportunities for partners and Business Objects. Led team of four partner managers across North America.Strategic Sales Account Manager (1999-2004)Managed and developed new sales in Western Canadian sales territory and America’s Western Regional Strategic Accounts. Managed inside sales support and presales for account-specific activities.

IRI Software was purchased by Oracle Corp.

Certification, Diversity And Inclusion In The Workplace, Pass

Diversity and Inclusion in the workplace certification course:Diversity is a fact. It is also paradoxical. We need to be capable of seeing.

Certificate Of Achievement, Leadership Program

Master Coach Certification, Professional And Life Coaching

Activities and Societies: http://www.aaa-coaching-partners.com/A_Dr_Skiffington.htm Master Coach Certification with Dr Skiffington.

Mba, Operational Research

Bsc (Hons), Mathematics

Activities and Societies: AWARD: Scotia Pharmaceuticals award for "Outstanding Dissertation in Mathematics" of the year 1992. Mathematical.