Christine H. Email and Phone Number

* Provide technical training and support of the Adobe Connect and Zoom platforms for virtual learning sessions. * Assist Facilitators in creating a welcoming and engaging environment for learning* Assist participants with any connectivity or audio issues that may arise

The Manager, Training Development contributes to the success of Alaska Airlines by leading a team of Instructional Designers and Training Content Developers responsible for building initial, recurrent and one-time training programs for 10+ workgroups within the Airport Operations and Customer Service division: Passenger Service, Ramp, Fleet, Call Centers, Departure Coordinators, Cargo, Fueling, Deicing, and front line station management, as well as Horizon Ground Operations and organization-wide training programs as applicable.KEY RESPONSIBILITIES• Own and evolve training strategy for the AOCS division in partnership with Training Delivery team• Lead, develop, coach and mentor a team of Instructional Designers and Training Content Developers and their performance• Develop and establish division-wide processes to centralize content and to create, publish, and maintain content • Conduct needs assessment of training programs to identify areas where innovation and development is required within the AOCS Division and advise and collaborate with applicable workgroups • Collaborate with the Policy and Procedure, Training Delivery, and divisional training teams to creatively design training programs that are aligned with company goals, are cost effective, engaging, and innovative• Conduct quarterly quantitative evaluations and report on training effectiveness for 10+ training programs and enhance as appropriate• Oversee internal and external (vendor) quality in creation of course content, presentations, facilitator guides, participant materials and other training documents• Negotiate vendor contracts• Ensure appropriate prioritization of multiple training projects and adjusting as necessary • Determine effective training methods; research and provide appropriate tools, technology and educational opportunities for high quality training products• Vision & strategy management• Build and manage the department budget

The Manager, Training Delivery contributes to the success of Alaska Airlines by leading a team of Delivery Specialists and Instructors. Our team is responsible for supporting Station Trainers at over 100 airport locations and we teach classes for over 11 workgroups within the Airport Operations and Customer Service division.KEY RESPONSIBILITIES• Manage the continuous improvement process of training delivery for over ten training programs, to ensure that both new hires and continuous learners receive engaging and effective training that results in competent ready to work agents• Conduct needs assessment of over eleven training programs to identify areas where innovation and development is required within the AOCS Division and advise and collaborate with applicable workgroups • Collaborate with the Policy and Procedure and Development teams to creatively design training programs that are aligned with company goals, are cost effective, engaging, and innovative. • Design Quality Assurance systems to monitor the consistent delivery of Alaska approved curriculum and create action plans when problems are identified• Quantitatively evaluate and report on effectiveness of training programs and facilitation and enhance as appropriate• Lead, develop, coach, and mentor the Training Delivery Specialists and their performance. • Oversee the management of the performance and schedule of a large group of frontline employees delivering frontline initial training on a temporary basis• Redesign job functions of Station Trainers associated with OJT that align and build on the classroom learning.• Deliver communication to Trainers in the field notifying them of changes in training curriculum or OJT process via WebEx, email, or in person visits• Create systems that develop Station Trainers as leaders and foster a consistent delivery of classroom and OJT training for all new hires • Build and Manage department budget• Vision and Strategy Management

* Conducted needs analysis initiating the development, implementation and evaluation of a 5-year data-driven continuous school improvement plan * Evaluated over 40 certificated and classified staff using the Charlotte Danielson Framework for teaching and learning * Analyzed multiple data points to identify gaps and intentionally applied research based intervention strategies that increased student academic achievement

* Managed an enormous project converting paper files to electronic images* Reviewed budgets, scheduled construction, learned new technology, documented ongoing processes and created new procedures for working with electronic files

* Worked with client management and consultant teams to identify past issues, create future goals, and assist in executing change

*Taught an entrepreneur training course for junior and senior high school students. Students learned about products, pricing, promotion, profit, and credit. Students drafted a business plan and managed a candy store on campus*Taught Small Business-Plan Writing course with the Bank of Hawaii and the Bank of Guam*Initiated and coached the first girls’ basketball team in Yap