Christine Kouri, Bscn, Mha Email and Phone Number
Christine developed and is not providing oversight to Canada’s National Newcomer Navigator Network, which promotes equity for newcomers in accessing and experiencing health and social services, both as patients as well as internationally educated health professionals within the workforce. This role builds upon her experience in ensuring health equity within the acute healthcare sector and clinical background. Over her career in healthcare, Christine has a proven track record for implementing system level change which not only identify but also address root causes of system level inequities. Successes include, the longest-lasting family advisory council known, an engagement framework for meaningful partnerships with patients/families, a newcomer navigator position to respond to the mass arrival of Syrian refugees, a health equity & diversity framework including an Indigenous Circle to address the TRC Calls to Action at the organization level, and unique cost-effective models to support the interpretation and spiritual needs of the families. Christine's successes are attributed to her practical approach to incorporating the unique perspectives of those with lived experience and service providers in co-design towards consensus building, housed within qualitative and quantitative metrics.Christine graduated from McGill University with a Bachelor of Science in Nursing and from Ottawa University with a Master's in Health Administration.
N4 - National Newcomer Navigation Network
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DirectorN4 - National Newcomer Navigation Network May 2023 - PresentCanada -
Manager Health Equity & DiversityCheo -- Children'S Hospital Of Eastern Ontario Aug 2019 - May 2023Ottawa, Canada Area -
Manager Patient ExperienceCheo -- Children'S Hospital Of Eastern Ontario Jan 2014 - Jul 2019Ottawa, Canada Area• Manager for the departments of Patient Relations, French Language Services, Health Equity & Diversity, Patient/Family Engagement and Spiritual Support including 5 staff, 85 contract providers, and 25 volunteers.• Faculty / expertise consultant on patient/family experience, health legislation, consumer engagement, patient rights and responsibilities, customer service and complaint management• Management, analysis and dissemination of the quantitative and qualitative measures of consumer experience• Executive Team Liaison for corporate family advisory committee (standing family advisory committee to the Board)• Advise and implement policies, procedures and metrics to ensure organizational compliance with relevant patient experience legislations (ECFAA, PHIPA, FIPPA, HCA, MHA, FLSA) accreditation standards and best practices• Develop and maintain community partnerships to promote departmental objectives• Interim Chief Privacy Officer ensuring compliance with various federal and provincial privacy legislation, mandatory staff education, staff consultations and the audit and investigation of privacy breaches, Freedom of Information inquiries. -
Patient / Family Representative & Coordinator Of PatientCheo -- Children'S Hospital Of Eastern Ontario Jan 1996 - Dec 2013Ottawa, Canada Area• Facilitate the resolution of patient/family concerns for patient satisfaction, risk management and quality improvement, working with all levels of staff (front-line to Executive Team)• Faculty / expertise consultant on patient/family centred care, health legislation, consumer involvement, patient rights and responsibilities, customer service and complaint management• Project planning and management for family-centred initiatives. Successes include family advisory council, philosophy of care statement, family lounges, greeter position, family faculty, confidentiality awareness campaign, health equity education sessions, peri-operative parental presence.• Policy Development (Visitation, Accessibility, Privacy, Complaints/Compliments, Disclosure, Cultural Competence, Cultural Interpretation, Violence in the Workplace)• Editor; patient/family education materials• Hospital lead for Accreditation Canada standards on patient-centred measures and OHA Patient Experience Measurement. -
Guest LecturerUniversity Of Ottawa Jan 2012 - May 2023Faculty of Nursing. -
Guest LecturerUniversity Of Ottawa Jan 2005 - May 2023Ottawa, Canada AreaFaculty of Medicine. -
Administrative Resident, MhaCheo -- Children'S Hospital Of Eastern Ontario Jun 1995 - Aug 1995Ottawa, Canada AreaResearch Projects included:• Project Manager Patient Representative role (implemented)• Project Support for Sharpening Our Focus (hospital-wide work redesign project - completed with over $1 million savings to the hospital)• Project Manager Palliative Care Consultative Team (implemented). -
Clinical Nurse Specialist - Department Of Ambulatory ServicesMontreal Childrens Hospital Jan 1990 - Dec 1994Montreal, Canada Area• Referral intake; clinical caseload of 80 - 100 families of the Neonatal Clinic; • Education of community health professionals; Educational materials development. -
Clinical LeaderMontreal Childrens Hospital Jan 1989 - Dec 1990Montreal, Canada Area• Regular patient assignment in addition to unit daily management needs (management of human and physical resources). -
Staff NurseMontreal Childrens Hospital Jan 1987 - Dec 1989Montreal, Canada Area• Nursing care to families of infants admitted for a variety of medical/social issues under the primary nursing framework and tertiary teaching environment.
Christine Kouri, Bscn, Mha Education Details
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Health/Health Care Administration/Management -
Bachelor Of Science (Nursing)
Frequently Asked Questions about Christine Kouri, Bscn, Mha
What company does Christine Kouri, Bscn, Mha work for?
Christine Kouri, Bscn, Mha works for N4 - National Newcomer Navigation Network
What is Christine Kouri, Bscn, Mha's role at the current company?
Christine Kouri, Bscn, Mha's current role is Director, National Newcomer Navigation Network (hosted at CHEO).
What schools did Christine Kouri, Bscn, Mha attend?
Christine Kouri, Bscn, Mha attended University Of Ottawa, Mcgill University.
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