Christine Kowalczyk work email
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Christine Kowalczyk personal email
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I am a versatile and dynamic C-level executive who just gets it done. I have 25 years of successful execution in delivering transformative Win, Retain, and Grow client and business strategies. I have done it in SaaS, Captive & BPO Service environments and have directed global teams as large as 3,000 to deliver Sales, Customer Service, Back Office and Technical Support programs via a Contact Center model. How do I get it done? High energy, passion for team building and my metrics-driven approach. I have a proven track record for creating and launching service & client support strategies that have resulted in 3 x increased revenue, 30% cost savings efficiency and 20% improvement in customer satisfaction scores.In addition to my Global Operations and Account Management expertise, I have led the implementation of large SaaS programs and delivered third party Supply Chain Management strategies that differentiated in the market place. Global scope includes Remote Work at Home, North America, South America, Philippines, India, and Europe. P&L responsibility up to $350M in annual revenue.
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Chief Executive OfficerMedva Apr 2024 - PresentOnline Service, Us -
PresidentSupport.Com Oct 2022 - Sep 2023Anywhere, UsTapped by the parent company to assume the President role. Directed to focus on liquidation and wind down of the business. In twelve months identified and vetted potential buyers and closed on four Asset Sale agreements. The scope of each included the reassignment of client and vendor contracts and the transition of employees, resulting in significant cost avoidance associated with early-contract terminations and severance. -
Chief Operating Officer & Interim Chief Financial OfficerSupport.Com Sep 2020 - Oct 2022Anywhere, UsReporting to the CEO, appointed to lead the transformation of the go-to-market service offering and redesign of the operations business model from a distributed U.S. D2C market to a standardized Global Enterprise BPO market. Scope included Human Resources, Client Services, Global Operations and Finance & Accounting.
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Chief Operating OfficerCbre | Facilitysource Apr 2018 - Aug 2020With an imminent transaction pending, selected to lead this PE-owned hyper-growth Integrated Facility Maintenance SaaS and BPO company prepare for sale. Strategic direction to reduce cost structure by creating standardization and building operational scale. Reporting to the CEO, scope included new Client Solutions & Implementations, Call Center and Back Office Operations, Client Management, 3rd Party Technician Sourcing, Contracting and Performance Management, Business Analytics & Performance Optimization. Two US-based brick & mortar sites and one Manila site ~650 employees and +70 clients.
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Svp, Client SuccessConnexions Loyalty Sep 2017 - Mar 2018Stamford, Connecticut, UsCustomer Loyalty Rewards programs are requiring a shift to personalized, experience-driven solutions. Recognized as a change leader in the customer experience space, was recruited to transform the client success team overseeing 30+ Loyalty Rewards programs for large financial institutions, major airlines, hotels and casinos and a top auto manufacturer. Solutions cover the customer lifecycle for acquisition, loyalty build and service recovery. Includes offers for travel, gift card and merchandising. -
Chief Customer Success OfficerPaycor May 2015 - Sep 2017Cincinnati, Oh, UsLed the post-sale Client Services team for this privately-held $200M HCM SaaS company. Brought on to create and execute the transformation of end-to-end services to enable accelerated growth plan. Scope included the Implementation, Operations Support, Client Success Management, Tax, EDI/EFT and Fulfillment functions for a client base of over 32,000 clients, supported by 600 employees. -
Vice President, Global OperationsConvergys Sep 2003 - May 2015Convergys (n/k/a Concentrix) is a $2.5B publicly traded BPO provider of Call Center and Back Office services. Reporting to the President, North America, I created the strategy and led the growth of a Global operations business unit. Grew annual revenue from $35M to $185M. Directed the operational performance and account management for 27 clients, 3,000 employees and 12 sites. Operations in North America, South America, Philippines & India. Diverse Industry expertise with concentration in Healthcare | Cable & Satellite | Hospitality | Government.
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Vice President, Government SolutionsAffina 1999 - 2003Peoria, Il, UsKey member of the Executive Team, promoted to lead and direct the P&L of a multi-site business unit. Included directing Call Center Operations, Technology, Client Management, PMO and Sales teams. Developed and executed business plan strategy, led the creation of new sales proposals, established pricing strategies and negotiated contracts. Developed and managed third party strategic alliances. -
ControllerAffina 1995 - 1999Peoria, Il, UsDirected Accounting Operations, reporting to the CFO. Provided effective cash management to ensure adequate cash positioning existed to balance operating needs, debt servicing and capital expansion requirements. Managed a $3M daily sweep account. Established and managed banking and vendor relationships and external audit team.
Christine Kowalczyk Skills
Christine Kowalczyk Education Details
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Maryville University Of Saint LouisAccounting
Frequently Asked Questions about Christine Kowalczyk
What company does Christine Kowalczyk work for?
Christine Kowalczyk works for Medva
What is Christine Kowalczyk's role at the current company?
Christine Kowalczyk's current role is Global CEO | COO | CCO | BPO | SaaS.
What is Christine Kowalczyk's email address?
Christine Kowalczyk's email address is ko****@****ail.com
What schools did Christine Kowalczyk attend?
Christine Kowalczyk attended Maryville University Of Saint Louis.
What skills is Christine Kowalczyk known for?
Christine Kowalczyk has skills like Strategy, Crm, Leadership, Management, Bpo, Outsourcing, Program Management, Start Ups, Operations Management, Sales, Strategic Planning, P&l Management.
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