Christine W. Email & Phone Number

Chicago, Illinois, United States

~Reorganization (RIF)As a Senior Client Success Executive at Altera Digital Health, I managed Enterprise accounts in excess of $3 million ARR, leading cross-departmental collaboration and creating executive dashboards for operational reviews with C-Level and Executive leadership. Additionally, I ensured a seamless experience for clients using Altera's Sunrise EHR product suite, showcasing strong communication and problem-solving skills in a remote work environment.• Ensuring needs are met through meticulous service delivery and strategic account management, securing contract renewals, expanding service offerings, maintaining adherence to service-level agreements, and delivering QBR's. • As a Trusted Advisor, I work closely with CEO, COO, CFO, CIO, and CNO to understand their objectives, manage expectations, and deliver solutions that meet and exceed their KPI's. • Consistently increasing client satisfaction; NPS 10% score increase, renewal retention 100%, and $208,000 (closed) expansion add-on growth revenue through effective communication and partnership development.• Cross-functional Team Leadership with Sales, Product, Development, Support, and Change Management.

Austin, Texas Metropolitan Area

~Reorganization (RIF)• Managed 5 Enterprise healthcare payor accounts, advising executive leaders on referral partnership strategies and social care reimbursement models to strengthen the safety net and improve patient and member outcomes. Driving customer satisfaction, program growth, and retention. • Collaborated with customers to define project goals with a 30% increase in program adoption conducting bi-weekly and monthly executive meetings.• Implemented and certified 162 customers on the Findhelp platform, providing them with the knowledge, skills, tools, and resources to increase access to social services through strategic partnerships in 9 states. • Onboarded and supported ongoing development of 40 members of the Customer and Community Success Division through mentorship, training, enablement materials, and cross-functional process improvement.• Served as a strategy leader, mentor, and process improvement specialist with the Customer and Community Success Division.• Trained and supported community-based organizations to ensure meaningful and sustainable adoption of Findhelp’s free suite of program management tools and impact reports.Findhelp’s open-access software platform enables organizations across industries to improve care coordination by connecting people to free and reduced-cost programs, with dignity and ease.

Houston, Texas, United States

~ Acquisition Wolters Kluwer (12 yrs. Supporting ComplyTrack)• Increased 30% of total book-of-business from 1 and 3-year renewal contracts to 5-year multi-year contracts.• Managed relationships with clients to drive adoption, retention, and satisfaction, leading to 15% increased operational efficiency.• Provided solutions and best practices for Compliance, Legal, HR, IT, and Revenue Cycle to mitigate risk and ensure compliance.• Developed trusted advisor relationships with C-Level and Executive stakeholders to align activities with business goals and drive incremental value.

Deerfield, Illinois, United States

• Managed a $3.8M book of Key and Enterprise Health System accounts • Consistently achieved 98%+ of annual revenue goals through proactive planning and strategic customer outreach.• Partnered with marketing to develop and execute targeted campaigns for strategic customer outreach resulting in 10% increased client utilization.• Utilized customer data and feedback to drive strategic decisions, leading to a 23% increase in NPS Score.• Negotiated pricing on renewal contracts with an overall 20% renewal increase.• Successful track record of achieving and exceeding revenue and profitability targets. Organized and facilitated executive business reviews with thorough data analysis utilization reports and calculated ROI, creating expansion opportunities that generated $129,000 (18% increase from target) in upsells.• Call on C-suite, foster and develop strategic relationships with key decision makers at all levels within healthcare organizations.• Provide 1st line functional support and light technical support for client issues lowering overall case load.• Conduct status calls, executive reviews, QBRs, and report on progress and status.• Collaborate with the training and implementation team ensuring new implementations stay on schedule and completes on time.• Work with internal teams to assure account goals are met - Sales, Support, Development, Professional Services.• Provide timely, accurate forecasting to management - weekly and monthly sales reports, activity reports, client correspondence, and contract documentation. • Plan, execute, and attend regional or national trade shows and client on-site visits.• Develop, maintain, and leverage solid reference sites for products and services.• Onboarded, trained, mentored, coached, and shared best practices with peers and new CSM's.Top 3 Leader Board for being a top performer and exceeding goals – 2019President’s Club 2017

Deerfield, Illinois, United States

• Managed a $3.8M book of business across 44 Mid-Market and Enterprise Healthcare accounts.• Pioneered the role for contract renewals by developing a comprehensive playbook and streamlining the process, resulting in a 70% increase in renewals efficiency.• Managed, negotiated, and closed 98% of renewal contracts year over year.• Trusted advisor for C-Suite, stakeholders, and accounts delivering best in class service. • Offer solutions, best practices, and workflow solutions improving operational efficiency by 20% for Compliance, Incident, Audit, Document and Policy, Legal, HR, IT, Supply Chain, Risk, and Revenue Cycle.• Recommend workflows and solutions uncovering $80K - $100K in up-sell and cross-sell revenue per year. • Continual work with customers to optimize workflow, educate, and promoting 20% utilization increase.• Work with internal teams to assure account goals are met - Sales, Support, Development, Professional Services.• Provide timely, accurate forecasting to management - weekly and monthly sales reports, activity reports, client correspondence, and contract documentation. • Plan, execute, and attend regional or national trade shows and client on-site visits.• Develop, maintain, and leverage solid reference sites for products and services.• Onboarded, trained, mentored, coached, and shared best practices with peers and new CSM's.Web-based solutions for auditing, investigating, managing, assessing and mitigating compliance and enterprise risk. In addition, the company's online portals for regulation and reimbursement, higher education, pharmaceuticals, food, and medical devices offering a comprehensive and consolidated solution available for managing compliance content and research.

San Francisco, California, United States

In my position as a Patient Care Coordinator, I was a vital link between the physicians and patients we serviced. Marketing home oxygen, sleep therapy, and respiratory medications. Implementing market strategies, achieving and exceeding goals for each product and service.Responsible for developing business through extraordinary customer service, having extensive contact with physicians and patients alike. Developing new business as well as managing and maintaining my existing account base and growing my territory referrals by 7%. Building relationships with the physicians, their office staff, and other referral sources.• Rookie of the Quarter Qt2, Qt3 2010

Libertyville, Illinois, United States

Turnkey, point of care dispensing solutions. Responsible for the Eastern Sales Region for the Medication Services Group division. A $50 million division of Allscripts targeting healthcare technology software solutions and “Point of Service” prepackaged medication dispensing.• Responsible for 12% sales revenue and margin growth of current customer territory base. Including sales campaigns, target marketing, sales analysis, negotiating contract pricing, pricing, forecasting, and sales planning.

Vernon Hills, Illinois, United States

As a Sales Account Manager for the Secure Start Program I was responsible for positioning and marketing a referral program to regional clinical referral sources, increasing referrals, and driving field sales force compliance through relationship building. Sales Growth: Grew end-user enrollments to 97%. Regional Success: Advanced region to 3rd in the company nationwide in end-user referrals, successfully building lasting relationships with clinicians to support long-term sales growth. Teamwork: Partnered with field sales associates to achieve sales/referral growth and market share.

Mchenry, Illinois, United States

Responsible for the sales of educational instructional technology into K-12 school districts. -Aggressively drive new business development growth into the K-12 market. -Understand the challenges that school districts and teachers face and demonstrate how the company’s instructional technology can help to solve them. -Actively engage in business development activities including the attending of tradeshows, working the vendor booth, attend sales meetings and workshops. -Achieve defined sales objectives. -Maintain pipeline of forecasted opportunities. -Ensure customer satisfaction with responsive account management. -Maintain a very high level of visibility within Customer accounts to build a strong, value based relationships with senior District officials and key decision influencers. -Leverage professional relationships to develop new business opportunities, increase market penetration and improve the adoption of Follett Solutions. -Facilitate adoption of the total Follett value proposition and secure the necessary internal resources to ensure successful implementation and execution of associated activities by working with other Departments and divisions of the company -Providing successful presentations via face to face or WebEx meetings with a customer's by studying our products and customer needs.

Buffalo Grove, Illinois, United States

LifeWatch Corp. (LWC) is the leading provider of cardiac monitoring services in the US. We provide excellence in patient (30-day event monitoring, holter monitoring, pacemaker follow-up and clinical research services). LWC is a wholly-owned subsidiary of LifeWatch AG, a leading medical technology company. Headquartered in Switzerland, LifeWatch AG (LIFE) is traded on the Swiss Stock Exchange. LWC is headquartered in Chicago, and has an additional location in Philadelphia, Pennsylvania.

Arlington Heights, Illinois, United States

Buffalo Grove, Illinois, United States

Coordinated efficient, productive schedules for hygiene, general dentistry, and specialty providers in pursuit of daily and monthly financial goals. Responsible for administrative duties; prepared financial agreements and scheduled restorative treatments, addressed incoming patient inquiries regarding treatment, insurance, and billing.

DUTY STATIONSRTC Orlando, FLNAVISTA 32nd Street San Diego, CA - CDAMCRD San Diego, CA (Chairside Clinics)Naval Hospital Cherry Point MCAS Havelock, NC. (Head Oral Surgery Dept. /12th Dental Company - Duty)NDC Great Lakes, IL (Staff Bldg. 237, RTC Bldg. 1523 - Leading Petty Officer Radiology Department)