Christine Mceathron Email & Phone Number

Etobicoke, Ontario, Canada

Milton, Ontario

Reporting to the Ontario Business Unit General Manager. Managing six customer service team members, working to update and stream line work practices to improve the customer experience.

Kitchener, Canada Area

Reported to the Company President; led and managed a staff of twenty-five individuals. Managed all activities of a Contact Centre and Retail Sales Counter. Developed and implemented effective customer support processes. • Coached team from chaos to calm – introduced realistic, achievable goals, improved department morale• Empowered team members to engage in cross functional collaboration resulted in improved customer satisfaction based on client feedback • Improved overall process, created standardization and increased use of ERP system contributing to 10% reduction of inventory discrepancies in an six-month timeframe• Championed a move to updated ERP interface; increased functionality for the service team and response time for client delivery of product• Collaborated with the Accounting team to streamline and implement new processes to address customer invoicing, improve communication and client relations

Kitchener, Canada Area

Managed all activities in the Preparation and Receiving areas. Improved the work flow to ensure product was available to satisfy customer orders. Direction and management of fifteen front line staff and two supervisors. Reported to the Operations Manager• Brought stability to team and department – introduced goals, improved metrics and provided regular feedback• Updated and introduced processes to improve packaging area efficiency by 25%, receiving area efficiency by 30%• Identified need and analyzed picking data to properly prioritize new items to move into warehouse locations – improved managed picks from 86-90%• Analyzed data to identify end of life stock and created program to clean up secondary warehouse• Led cross functional team through successful development and implementation of Warehouse Model optimizing space utilization

Mississauga, On

Reported to the Vice President, Operations. Accountable for production and efficiency of Co-pack Operations in four facilities including purchasing, job quoting and costing, labour management and inventory management. Direction and management of three supervisors and up to 100 contract general labourers.• Earned the respect of Customers through effective relationship management, open and honest communication and regular face-to-face meetings. Ensured clients seasonality needs were met which resulted in overall increased sales volume • Purchased and installed packaging equipment aiding in an increase in sales of $100k• Re-engineered processes for all Facilities improving production efficiency by 20%, reducing costs by 10% in a four-month period• Effectively implemented production tracking and reporting system, produced weekly and monthly reports for four locations for the Vice-President of Operations summarizing profit and loss updates; which led to improved profitability and product changes

Overall responsibility to manager 30,000 sq ft production facility, development and implementation of job estimating, production tracking, inventory management and customer relation systems.

Scheduled production for up to ten lines on two shifts. Monitored and maintained appropriate inventory levels to maximize output and minimize down time. Worked very closely with customers to prioritize and adjust product requirements to meet their customer demands.

Certificate, Employee Engagement And Strategic Leadership

Bachelor Of Commerce - Bcom, Management Economics In Industry And Finance

B. Comm, Mgmt Economics In Industry & Finance

Activities and Societies: Manager-Varsity Women's Basketball TeamB Comm. - Management Economics in Industry and Finance