Christine Mcsherry Email & Phone Number

Houston, Texas, United States

Responsible for ensuring that ELM Solutions provides reliable, high quality customer service, cross functionally.

Houston, Texas, United States

Houston, Texas, United States

• Advanced Client Trainer• Passport Enterprise Legal Management Software expert• Instructional design and facilitation of training programs based on client-specific software configuration for classroom, virtual and e-learning courses• Work with Professional Services implementation teams including Project Mangers, Business Analysts, Developers and external Strategic Partners• Create technical software documentation and presentations for corporate legal departments• Consult with clients regarding needs analysis, best practices and change management for implementing new software • Mentoring colleagues on products, policies, and procedures• Work with Product Management on training and documenting new software releases• OCEG GRC Professional Certification• Matter and Spend Management in the Legal Industry Certification

Houston, Texas Area

As a Client Success Manager, I strategically managed interactions with my assigned portfolio of clients who use our Enterprise Legal Management software, Passport. My responsibilities included increasing customer satisfaction, retaining clients and addressing issues they have in a timely and proactive manner.

Houston, Texas Area

I was responsible for creating engaging e-learning and instructor-led courses and activities that enhanced learning retention. I was also responsible for providing training metrics to management. I worked with SMEs and managers to conduct Training Needs Analysis to make sure the training was relevant for our employees. I also created supporting materials including audio/video/media as well as simulations and role plays for the courses I created and supported.

Houston, Texas Area

Managed training projects for various initiatives, including planning for growth center staffing in the U.S. and India, as well for as a formalized mentoring program that matched employees with senior executives. Determined scope, storyboarded and developed e-learning courses utilizing the ADDIE model while using Lectora and Brainshark software. Facilitated in-person and virtual training for our many global locations as well as our investment banking clients on policies, risk & compliance, legal indentures, our products, soft skills and software. I worked in our Houston and Pittsburgh offices. Promoted from Associate Treasurer to Vice President.

Processed and monitored the daily movement of funds for over $2 Billion in Collateralized Debt Obligations (CDOs). Processed and reconciled security transactions (bond and loan trades) daily for IB Collateral Managers. Responsible for modeling hypothetical trade scenarios and other transactions to ensure portfolios are managed in compliance with their Trust Indenture. Produced monthly reports for assigned CDOs and assisted with the processing of periodic payments to investors. From 2002 to 2013 I was employed by JP Morgan Chase and BNY Mellon, who merged their Corporate Trust departments.

I was the Office Manager at the boutique Investment Bank that specialized in Mergers & Acquisitions in the staffing industry.

I managed the company's corporate travel credit card program, tracking expenditures and compliance and working as liaison with the card issuer. I was also the Webmaster for the HR Intranet site. Promoted from HR Assistant to this role.