Christine Mercado Email & Phone Number

United States

Corona, Ca, Us

Corona, Ca, Us

Manufacturer of Custom Challenge Coins, K9 plush.Main focus was growing company sales in the Government, Law Enforcement, Military and CorporateIndustries. I increased sales by 20%• Daily prospecting by email, cold call, social media, and internet research.• Liaison between designers and client to ensure 100% customer satisfaction and a positive clientexperience.• Implemented and administered Salesforce CRM• Attend trade shows. Qualified and connected with attendees. Follow up covert prospects to clients.

Corona, Ca, Us

Generate sales leads through social media and cold calls● Invoice and fulfill orders● Increased sales by 10% by social media and marketing efforts● Implemented shipping system, social media presence. Wore many hats.● Promoted from Federal Account Specialist to Business Development Manager

Katy, Texas, Us

Professional Service company that provides a no cost solution that assists law enforcement agencies inthe administration and execution of their off duty program and assignments.• Attended Tradeshows• Prospected law enforcement agencies on the west coast via leads from tradeshows, LinkedIncontacts, industries lists.• Present administrative and software solution

Served in multiple operational, marketing, customer service and HR functions for this distributor of nutraceutical products to consumers worldwide. Incorporated an “open door” policy for HR and promptly resolved issues. Oversee an internal Customer Service Department as well as off-shore services in the Philippines and Costa Rica. Responsible for having each product’s website translated into multiple languages. Assist marketing with product packaging designs. • Achieved significant cost saving on the translating of 300+ websites.• Instrumental in expanding sales to Europe and Asia.• Monitor sales on all products to successfully focus marketing efforts.

San Diego, Ca, Us

Directed daily activities at this popular health club. Analyzed P&L statements, and established/administered the budget. Hired, trained, scheduled and supervised a staff of 60. Set employee goals and provided staff motivation to achieve objectives. Managed all facility and maintenance responsibilities. Represented the club at local events, such as the Brea Jazz Festival. Oversaw outside sales staff, while personally prospecting for sales. (2012 to 2014)• Ranked #1 in customer service out of 15 locations.• Recognized as the top sales producer out of all General Managers.• Surpassed both new revenue and total revenue goals.• Promoted from Membership Associate and Assistant General Manager. (2010 to 2012)

Northampton, Gb

• Served as District Trainer and conducted training on products/sales processes to all new representatives• Recruited and created a team of 134 new sales representatives• Sold more than $15K in products for 3 consecutive years; named to President’s Club each year• Maintained detailed customer databases• Generated own leads through Facebook and personal website

Sunny Isles Beach, Florida, Us

Performed multiple responsibilities for this financial consulting group. Coordinated daily communication between investment analysts, internal departments and clients. Hired, trained and oversaw a staff of 6 administrative assistants. Promoted from temp position. • Updated and balanced the checking accounts for five Icahn charities.• Also served as Personal Assistant to Mr. and Mrs. Icahn. Managed their personal banking accounts, calendars, travel arrangements, correspondence and shopping.

Us

Conducted inside sales of pharmaceuticals to major pharmacy chains nationwide. Managed a 5-member inside sales team. Trained staff on effective telephone sales techniques. Performed comprehensive sales analysis. Created new processes and tools to maximize sales. • Developed and implemented a sales incentive program that significantly increased revenue. • Communicated with outside sales teams to ensure strong post-sales follow-up.

Marketed and sold the company’s ISP services to universities, non-profits, and local/national trade associations. Interacted daily with the CEO and Director of Marketing. Assisted with developing pricing structure, sales incentives and promotional materials. • Created custom plans to market Internet services for numerous clients, including the Humane Society, Chambers of Commerce, and the University of North Carolina Alumni Association.• Promoted from Customer Service Manager / Association Account Manager. Troubleshoot and resolve customer service issues. Trained sales and customer service staff. Acted as Technical Liaison between tech support/help desk and clients.

Pospected for clients and sold computer hardware, software and peripherals to national chains and resellers, including Best Buy, Micro Center and major department store chains. • Consistently exceeded sales goals by an average of 25%.• Named to Presidents Club and 100% Club for exceptional sales performance.

Built a client base of 50+ corporate accounts for this office products distributor. Planned sales meetings and company events. Created marketing collaterals and promotional strategies. (1988 to 1993)• Established and maintained long-term relationships with clients including Adams Duque & Hazeltine, the Biltmore Hotel, Paul Hastings, the Associated Press and Mitsubishi Bank.• Increased sales by 10% annually.