Christine Gray Email & Phone Number

• Assists all routes to ensure contract compliance and customer satisfaction.• Acts as a liaison between customers and route personnel via telephone and radio.• Researches and resolves customer questions and concerns.• Assigns and closes Mas-Hamilton lock combinations and records close seals.• Provides ATM access information (alarm codes, etc.) to routes and technicians.• Provides routing and directions to armored routes and technicians• Receives customer calls for service and dispatches first line maintenance technicians to effect repairs.

• Repaired, serviced and maintained over 300 ATMs in Northwest Oregon and Southwest Washington, providing on-site and phone support to technicians and customers• Experience with most brands of ATMs including, but not limited to Diebold, Fujitsu, NCR, Nixdorf, Tidel, Tranax, Triton, and Wincor• Highest call volume, lowest response time and call back rate consistently in the Portland Region• Regularly maintained SLAs• Trained all new ATM First Line Maintenance Technicians• Initiated regular customer contact to keep site security and other sensitive site data up-to-date• Regularly selected to implement special projects including new installs, new customers, wireless conversion testing• Designed and maintained Technician key inventory and audit control

• Primary responsibility to increase ATM up time and minimize on-site vendor service calls by providing phone support to customers and technicians• Provided phone support for financial institution personnel to resolve ATM problems, including, but not limited to minor repairs and jams, communication issues, replenishing and balancing• Trained Network Control Operators on basics of ATM operations, including working parts and processes• Interfaced with ATM vendors to insure successful resolution of ATM issues• The Quick Tech call volume increased 50% each quarter during my tenure with Fiserv

• Dispatched, trained, monitored ATM First Line Technicians to achieve minimum response time and maximum ATM up-time• Serviced ATM brands including, but not limited to Diebold, Fujitsu, NCR, Triton, Tidel• Responsible for as many as 1800 ATMs and 30 ATM First Line Technicians throughout greater Southern California• Area of coverage: Southern California north through San Luis Obispo County, south to San Diego County line, east to state line and west to coast line• Highest call volume and lowest response time in the region• Initiated safety program used company-wide to activate response system in case of duress situation• Monitored Customer database to insure all information was current and accurate• Developed and maintained Technician Key Audit System, conducting regular audits. My First Line Maintenance Department was the only department to consistently pass the quarterly company security audit.