As the Human Resources Manager, I foster a collaborative and cross functional work environment within our firm. I work to create a culture that cultivates a seamless experience for employees and by extension our clients. My daily responsibilities include but are not limited to the employee lifecycle process and ownership in recruitment, interviewing/selection, onboarding, employee relations, location development, training, payroll administration, diversity and inclusion, social activities, emergency preparedness, local, state and federal compliance, offboarding, and day to day HR administration needs. I am the primary point of contact for all benefit, payroll, training, employee relations, workers compensation, recruiting, hiring and investigation need for our firm.

Interacted daily with management associates to identify and resolve employee relations issues, training and recruitment needs, managed and processed payroll and benefit administration issues. Direct report associate teams included payroll, recruitment, hiring and onboarding, workers’ compensation, leaves of absences and benefit services. Served on the safety committees and/or focus groups to provide a safe working environment and to boost morale for associates in the distribution center. Conducted internal investigations to resolve associate complaints and inquiries, workers compensation claims, and to ensure EEQ compliance. Created and administered recruitment plans that utilized available resources, including government employment programs for candidates to meet the daily and expansion needs of an almost 1 million square foot distribution center. Ensured OSHA training was conducted on schedule and that all proper safety policies were in place and followed by associates and leadership teams. Successfully restructured and formatted NBA Attendance Tracking Schedule to adhere and calculate to Rite Aid’s New Attendance Policy for NBA as well as redesigned the Associate / Management Attendance Tracking Program for all Annual and 30/60/90-day Reviews.Co-facilitated a massive transition in our daily payroll process over the course of 60 days, from being solely executed by the HR Department to the transition of being executed by each individual Department Manager. This encompassed the training of over 40 managers, daily auditing of 500 plus time cards, and facilitating seamless communications between the HR Administration Team and the Department Manager Teams on a daily basis. Ensured seamless process of workers compensation claims. This included everything from initial reports, associate interviews, investigation, follow up on care, interacting with claims adjusters and doctors as well as follow up on Associates RTW and any modified duty accommodations needed.

Led all HR functions, customer service, visual, operations and inventory control which resulted in becoming a top five performing store overall in the first year.Restructured all operations within one of the company’s lowest performing stores, retraining management and staff to perform at a high level and exceed KPIs, shrink under .05% and become the 2nd highest grossing store in the company in sales in one year. Strategically hired bench strength to fulfill store unique Beverly Hills needs.

Led multiple retail managers, lab manages and technicians, licensed opticians, and eye care supervisors in a multi-site market. Approved and controlled payroll and scheduling for market on daily/weekly basis. Implemented regional training programs that channeled sales growth. Coordinated recruitment, hiring, onboarding, and training. Created training plans, meetings and execution strategies for new major company initiatives, selling models and equipment launches. Improved associate retention 25% and increased customer satisfaction to 85% from the previous year by partnering with leadership from multiple stores to train and develop teams on new selling concepts through coaching, role playing, team selling and identifying opportunities to improve performance. Executed and audited store and regional payroll weekly to ensure all company pay, commissions and overtime was accounted for. Participated in operational task forces to create programs and tools utilized across the organization.Ensured the highest level of customer satisfaction in professional care, sales, quality, and service.

Trained associates and managers across the district on the newest company initiatives. ACES Project Trainer for new payroll and scheduling system. Responsible for CA HR compliance, selling strategies, which included a massive visual merchandising rollout company wide. Facilitated over 15 new store openings for the district and the region. Prepared budgets and approved budget expenditures. Facilitate weekly payroll, scheduling and benefits for 150+ associates. Operated one of her flagship locations while on multiple stretch assignments as a District Manager, District Visual Manager, New Store Opening Coordinator and Talent Recruiter. 4 time AOE recipient for top performance in company.Served on multiple task forces to help shape operational, visual and talent agendas for the entire organization.Delivered high-level recruiting and training strategies which led to multiple Top Talent promotions. Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.Managed multiple projects under budget and within timelines and deliverables.

Determined staffing requirements, recruited, interviewed, hired and trained new employees. HR responsibilities included recruitment, hiring, on boarding, training, facilitation of hiring and termination paperwork per state and federal standard. Executed payroll for store. Managed multiple businesses including Gap, Gap Kids and Baby Gap.

Determined staffing requirements, recruited, interviewed, hired and trained new employees. HR responsibilities included recruitment, hiring, on boarding and payroll for store. Managed inventory levels, merchandising, replenishment processes. Responsible for training, facilitation of hiring and termination paperwork per state and federal standard. Accomplishments included achievement of top results in organizations including number one in organization for two years. Recruited, trained and promoted multiple leaders to higher level positions.

Customer Satisfaction Leader, scheduling for staff of up to 100 plus Associates. HR responsibilities included recruitment, hiring, on boarding, training, facilitation of hiring and termination paperwork per state and federal standard. Executed payroll for 100 plus employees. Visual merchandising and shipment flow for 100,000 square foot store. Implementation of training programs and created visual merchandising techniques implemented company wide.