Served as Delivery Manager and oversight for a software development team in Austin. Set up processes, Jira board and communications with upper management appropriate for the effort. Working with data scientists and analysts in Houston to clarify requirements for development. The team is deploying microservices on AWS using Docker and Kubernetes.

Served as Product Owner / ScrumMaster for one of three Scrum teams stood up to accelerate development of a cloud version of CreditQuest, a commercial lending application. I created, edited and elaborated user stories, conducted daily stand-ups, team sprint planning and retrospectives, and presented for executive stakeholders at bi-weekly sprint demos. The solution included building a MS Dynamics 365 front end for APIs managed in Microsoft’s Azure Service Fabric. We used JIRA for tracking and reporting on development and QA work, and Swagger and Postman for editing and testing APIs.

Served during a company-wide transformation to full Agile/Scrum as “voice of the customer” for a remote development team producing the Assays section of the Thermo Fisher website. Liaised with the Product Manager (Marketing) and UX lead to elicit, refine, capture and communicate the vision of the product to the team, capturing functional and non-functional requirements in epics and user stories, complete with acceptance criteria/ definition-of-ready. I groomed/ prioritized the backlogs, ensuring alignment with business stakeholder priorities, and guided the team to deliver maximum business value. Actively participated in every Scrum ceremony (Webex with India). As a result of excellent communications and teamwork, we consistently produced stakeholder-delighting zero-defect code, complete with automated tests. I became even more effective and fluent in Scrum processes, Jira, Confluence, Slack and Zeplin.

The overall project, an ambitious cross-agency effort, included migrating data and functionality from a mainframe to more modern and flexible systems. For the analysis phase of the project, I produced “As-Is” business requirements for NorthSTAR, a pilot program for delivering behavioral health services to Medicaid and indigent populations in the Dallas area. The effort required stakeholder involvement across three State agencies as well as coordination with another consulting firm. The NorthSTAR program was discontinued effective December 31, 2016. I subsequently managed the NorthSTAR transition work stream for IT, and we implemented the changes required, including support for a new business model for the Local Mental Health Authorities, in unprecedented and record time. In 2017, I managed the requirements (Use Cases, UAT) and implementation of new or improved functionality for the Clinical Management for Behavioral Health Services (CMBHS) software platform supporting mental health and substance use disorder service delivery in Texas.

Designed and produced a SaaS workflow management tool to enable disparate IT groups to collaboratively and efficiently plan and execute planned (“maintenance”) outages.

• Redesigned and automated the rack engineering design templates leading to an increase in productivity, a decrease in execution errors, and clearer requirements from customers• Evolved the quality of management reports both in content and visual clarity to strengthen team cohesion and organizational visibility to upper management; maintained SharePoint/Excel metrics• Worked with customers to solicit and validate requirements• Provided strategic marketing input as part of the cross-functional Enterprise Core Team• Scrum Master for emerging software development effort to further automate rack engineering tools

• Cut number of customer trouble ticket submissions in half by editing the Kayako online FAQs• Collaborated on polishing all aspects of the total customer experience, editing DotNetNuke CMS components• Produced online video product tutorials (Camtasia, Vimeo and YouTube)• Assisted IT in upgrade of customer ticketing system (Kayako)

For the Global Sales & Marketing Process Center of Excellence (MSP CoE):• Completed complex global sales and marketing customer touch points analysis Shingo maps (Visio)• Published results on SharePoint site• Drafted executive communications (monthly newsletter, emails, and PowerPoint decks)

For an upgrade of the case management tool at TX Dept of Family Protective Services:• Identified and documented pain points of existing mobile applications by interviewing CPS field workers and management• Made recommendations to management regarding field workers’ documentation requirements• Solicited and documented requirements for improvements to the TARE (Texas Adoption Resource Exchange) website• Edited user manuals for TARE• Tested new version of case management tool as part of the testing phase of the SDLC

For the US-Canada Sales Planning & Operations organization: Drove visibility into and clearer, quicker communication of metrics and status by producing and enriching the online business intelligence dashboards (advanced Excel data modeling plus Xcelsius).

• Analyzed then enhanced the UX and the usability of the existing tools, templates and management reports, significantly accelerating adoption of the PMO’s standards and processes• Saved IT $500K/year by creating and promoting a customized SharePoint “project team room” template• Collaborated with all corporate services departments to conceive and create an online “Stakeholders Checklist" resulting in improved execution of cross-functional IT projects• Launched enterprise-wide PM Community of Practice, providing forum for sharing best practices, exploring innovative 
approaches to project management (like Scrum) and connecting PM’s throughout the enterprise• Represented the PMO on the Service Management Advisory Council for Temple-Inland's ITIL effort• Co-managed a mission critical project implementing stock options management solutions (Computershare) for each of the three resulting companies (Temple-Inland, Forestar Real Estate Group, and Guaranty Financial Group), including migration to hosted solution, implementation of self-service portal for plan participants, and process documentation and improvements• Produced regular newsletters, SharePoint sites and other branding efforts that resulted in strengthening the PMO’s role as “servant of IT projects”

Led cross-functional team of software development and marketing team members to assess and catalog existing software assets. Conducted market research, competitive and opportunity analysis as part of corporate strategy team. Presented recommendations to senior executives.

Assisted CEO in launching dot.com that delivered e-billing capabilities to major gas utility company. Produced all marketing collateral including brand identity materials, website, white papers, and other materials. Collaborated on business plan and presentation authoring. (Company acquired by PointServe)

As member of original core team, redesigned GUI and created interface standards for PartnerCommerce / Servers, an e-commerce application for IBM Business Partners worldwide. Selected to manage development team as the application scaled from processing $50K/month to $2B/month revenues in just over a year. Documented functional specifications and test procedures for emerging build, test/QA, operations and deployment teams. Led product design (GUI) for second iteration as part of new architecture team, including documentation of requirements, creation and administration of usability study, and ensuring application’s compliance with new corporate interface standards. Initial development environment: AIX on RS/6000 using vi editor; HTML, JavaScript, Perl and UNIX file system. New architecture environment: JSP, WebSphere, EJB JavaBeans, and DB2.

Launched operations and marketing for technology training and consulting startup specializing in Java and other OO technologies. Established strategic positioning and produced corporate identity materials, including Web site, print ads, collateral, trade show presence, leads database, and course materials.