Christine Mui Email & Phone Number

Rockville, MD, US

Bethesda, MD, US

• Program Administration
• Coordinate two programs for NCI including technical procurement program fulfilling onboarding needs of 75+ new hires per month and summer intern program expediting support to 400+ students per year
• Improve and implement program operations including procurement, budget communications, inquiries management, workflow analysis, and creation of standard operating procedures (SOPs) and service level agreements
• Lead helpdesk implementation project to create new Tier 1 technical support team. Provide recommendations to allocate resources for testing, define new technicians’ responsibilities, improve helpdesk operations, and.
• Formulate goals and KPIs for company projects to develop recommendations for improving technical processes and administrative operations
• Create ServiceNow and Cisco Finesse dashboards and ad-hoc reports to track program operations, identify trends, and spot sources of delaysTeam Leadership

Bethesda, MD, US

• Provide excellent customer service resolving 2,800+ tasks this year with over 95% satisfaction
• Diagnose and troubleshoot Dell laptops and Apple MacBook Pros
• Enroll and maintain iPhone and Android devices through MobileIron MDM solution
• Install and update supported software and group policies through JAMF and BigFix
• Provide hard drive encryption recovery by Bitlocker and FileVault
• Provide remote support by Bomgar, Cisco Jabber, WebEx Teams

• Marketing
• Redesign website using Weebly to enhance its visual appeal, user experience, and functionality. Integrated website with automated point of sales system resulting over 25% increase in traffic
• Perform routine maintenance to continually improve the website’s functionality and usability
• Increase accuracy of recording sales data by integrating business with Toast point of sales system (POS)
• Propose other advertising strategies. Utilize Microsoft Office (Word, PowerPoint) and Adobe Creative Cloud (Acrobat, Photoshop, Illustrator) to create posters, brochures, and local school ads to attract new and.
• Plan and organize workplace engagement retreats. Create flyers for event promotions, identify event locations, collaborate with vendors, organize meals, arrange transportation, and manage cost estimates

• Program Operations
• Managed 3 physicians and 10 medical assistants’ office workflows and medical procedures for two 1500+ patient medical offices. Handled administrative tasks including calendar scheduling, billing, and procuring office.
• Utilized electronic medical records system (EMR) to maintain accurate patient records, charting, prescribing medication, and scheduling appointments
• Prepared, reviewed, and refined outgoing records requests, letters, physical mail, and emails for proper formatting, accuracy, and adherence to HIPAA confidentiality policies
• Wrote reference manuals and memos for new medical equipment and conducted meetings to train staff on standard operating procedures and office policiesBudget and Financial Management
• Prepared weekly financial reports for insurance billing and office supply expenditure reviews through Excel. Met with office manager to procure services and supplies based on needs within the organizationProcess.

• Medical Assistance
• Measured patients’ vitals such as eye pressure and vision
• Administer tests using Humphrey Visual Field, Fundus Photo, and Optical Coherence Tomography
• Obtained certification through International Joint Commission on Allied Health Personnel in OphthalmologyCustomer Service
• Answered questions effectively while taking into account information sensitivity and maintained professionalism and discretion while managing clients who are difficult, hostile, or distressed

College Park, MD, US

• Zoonotic Foodborne Diseases and Control Laboratory
• Conducted research and correlation analysis across a variety of data sets using Excel
• Applied logarithmic statistical analysis to analyze bacterial growth and reduction patterns
• Collaborated with a team to write, publish, and present research paper findings in Journal of Applied Poultry Research and International Association of Food Protection
• Research Purpose: Developed 3-year research project on the cross-examination of berry extracts as an effective natural antibiotic in reducing foodborne pathogens while maintaining healthy levels of gut probiotics

College Park, MD, US

• Neural Systems Laboratory
• Employed quantitative analysis methodology for data predictions and interpretations
• Led a team of students to create, manipulate, and present spreadsheets findings
• Applied single cell method and used MATLAB to run protocols to analyze brain activity
• Research Purpose: Investigate animal behavior and brain activities of ferrets trained to recognize and respond to changes in amplitude/frequency modulation and syllables to map auditory neural pathways