Christine Watson

Christine Watson Email and Phone Number

Senior Customer Success Manager @ Zeta Global
California, United States
Christine Watson's Location
San Francisco Bay Area, United States, United States
Christine Watson's Contact Details
About Christine Watson

Enterprise Customer Success Manager working with B2B and B2C customers to get the most out of their technology. Lifecycle & retention professional with over 10 years experience overseeing email and sms channels. I have managed and led strategy for clients ranging from large enterprise brands, to mid-market retailers and face-paced startups in numerous industries. I have experience with many ESPs and third-party vendors. Expertise includes customer journey mapping, segmentation analysis and strategy, retention programs, loyalty programs, acquisition strategy, deliverability, A/B testing, reporting and analysis, and building cohesive lifecycle programs. I helped pioneer many agency processes as we scaled from 5-90+. I have experience managing large account teams, including both strategy leads and production teams.ESP Experience: Bronto, Klaviyo, Sailthru, Listrak, Salesforce Marketing Cloud, Mailchimp, Selligent

Christine Watson's Current Company Details
Zeta Global

Zeta Global

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Senior Customer Success Manager
California, United States
Website:
zetaglobal.com
Employees:
7
Christine Watson Work Experience Details
  • Zeta Global
    Senior Customer Success Manager
    Zeta Global
    California, United States
  • Marigold
    Senior Customer Success Manager
    Marigold Oct 2023 - Present
    Nashville, Tennessee, Us
  • Retencity
    Sr. Strategist
    Retencity Jul 2023 - Oct 2023
  • Tinuiti
    Director, Lifecycle Marketing
    Tinuiti Jun 2018 - Jun 2023
    New York, Ny, Us
    Tinuiti is the largest independent performance marketing agency across the Triopoly of Google, Facebook, Amazon and beyond.- Account Director and Client Sponsor for Enterprise brands within the lifecycle marketing team responsible for ensuring high retention rates, key account renewals, upselling product offerings, serving as a point of escalation for account teams, and maintaining strong client relationships.- Conducted client onboarding, quarterly business reviews, monthly check-ins, and weekly meetings to consult on strategy, business objectives, process improvements, agency services, and contract expansion.- Partnered with sales and marketing teams to develop target client profiles, messaging, and agency pricing. Assisted Business Development Directors on pitches as subject matter expert.- Oversaw team of Strategists, Coordinators and Sr. Managers who manage day-to-day email programs and clients.- Oversaw email strategy for 30+ clients in various industries, with a large focus on eCommerce retail (ranging from start-ups, mid-size retailers and enterprise programs)- Responsible for staffing, team training, client & team onboarding, and vendor management.- Helped lead company initiatives ranging from workflow and process roll-outs, vendor relationships and selection, team structure changes, staff training, etc.- Oversaw new employee onboarding & hiring
  • Email Aptitude
    Team Operations & Strategy Director
    Email Aptitude Oct 2017 - Jun 2018
  • Email Aptitude
    Team Development & Resource Manager
    Email Aptitude Oct 2016 - Oct 2017
    - Managed a large group of Coordinators focused on day-to-day email production- Led strategy for enterprise email programs for agency- Managed internal resources including project management systems and outside contractors
  • Email Aptitude
    Senior Email Strategist
    Email Aptitude Feb 2016 - Oct 2016
    - Lead email strategy for agency's enterprise clients
  • Email Aptitude
    Email Strategist
    Email Aptitude Oct 2014 - Feb 2016
    - Built client roadmaps and customer journeys- Conducted A/B testing across calendar sends and triggers- Gathered and analyzed metrics- Managed on-site acquisition through overlays- Deliverability monitoring and troubleshooting- Managed & built trigger programs- Managed ESP migrations and 3rd party vendor integrations- ESP experience: Bronto, Listrak, Sailthru, Klaviyo, SFMC, Mailchimp
  • Email Aptitude
    Senior Email Coordinator
    Email Aptitude Sep 2013 - Sep 2014
    - Manage day-to-day email calendars for multiple clients, making sure deadlines are met and emails are sent without any errors- Manage design and coding of all client emails- Gather and analyze email performance metrics- Thorough QA of all client emails- Write subject lines and copy for emails spanning multiple industries- Project manage multiple email initiatives including email triggers and series- Train all new email marketing coordinators- Develop new agency processes to increase efficiency- Lead email strategy for several clients- Proficient in multiple Email Service Providers including Bronto, MailChimp, Sailthru, Listrak, Exact Target, and Constant Contact- Proficient in editing email HTML
  • Shopatron
    Marketing Specialist/Analyst And Press Relations
    Shopatron Aug 2012 - Aug 2013
    San Luis Obispo, Ca, Us
    - Manage all company public relations efforts, including distributing press releases, pitching to the media, tradeshow press outreach and securing speaking sessions for company’s CEO- Develop summaries and reports for analyzing success of public relations efforts- Assist with demand generation and current client marketing campaigns, including e-marketing, direct mail, and sales promotions- Assist with the coordination and execution of company events, including an annual client conference hosting 120+ attendees- Coordinate and manage meetings with analysts and press in the eCommerce industry while securing company mentions in industry reports and articles- Assist with email marketing and direct mail campaigns for current clients and prospects
  • Shopatron
    European Market Research/Assistant Pr Coordinator
    Shopatron Jan 2012 - Aug 2012
    San Luis Obispo, Ca, Us
    - Analyze and conduct lead generation and market research programs for the European sales team while providing marketing support.- Manage large database of European leads of marketing prospects and clients, while researching new industries for sales team to approach.- Conduct PR and marketing campaigns for European office and analyze their success.- Analyze current marketing materials used by the UK team and provide feedback.- Build and manage UK sales team's tradeshow calendar and database while providing tradeshow marketing support.- Coordinate all company tradeshow exhibitions in the UK, including the set up of press interviews with executives.- Copy edit all marketing materials.
  • Whizbang Marketing Firm
    Assistant Communications Navigator
    Whizbang Marketing Firm Mar 2010 - Jan 2012
    San Luis Obispo, Ca, Us
    I created, implemented and managed all social media and public relations campaigns. This included writing and distributing press releases for clients and the company, creating and maintaining media lists, creating press kits and materials, cultivating relationships with local media, writing and distributing company newsletters, maintaining all social media channels, and updating company's blog. I also proofed all jobs coming out of the agency.I had over 90% of my press releases published. My releases led to clients being featured on television, radio and in local and national publications.
  • Whizbang Marketing Firm
    Pr Intern
    Whizbang Marketing Firm Mar 2010 - Jun 2010
    San Luis Obispo, Ca, Us
    I focus on social media campaigns for clients through the use of blogs, Twitter, and Facebook. I also assist with public relations tasks, including writing press releases and creating media kits.
  • Recipe
    Public Relations Assistant
    Recipe Mar 2010 - Jan 2012
    San Luis Obispo, Ca, Us

Christine Watson Skills

Social Media Marketing Press Releases Public Relations Marketing Market Research Email Marketing Social Media Digital Marketing Marketing Strategy Email Strategy Project Management Client Relations Marketing Automation Customer Segmentation Strategy Competitive Intelligence Marketing Communications Strategic Data Analysis Analytics Blogging Lead Generation Copywriting Online Marketing E Commerce Competitive Analysis Media Relations Trade Shows Tradeshows Cooking

Christine Watson Education Details

  • California Polytechnic State University-San Luis Obispo
    California Polytechnic State University-San Luis Obispo
    Public Relations

Frequently Asked Questions about Christine Watson

What company does Christine Watson work for?

Christine Watson works for Zeta Global

What is Christine Watson's role at the current company?

Christine Watson's current role is Senior Customer Success Manager.

What is Christine Watson's email address?

Christine Watson's email address is ch****@****iti.com

What is Christine Watson's direct phone number?

Christine Watson's direct phone number is +162888*****

What schools did Christine Watson attend?

Christine Watson attended California Polytechnic State University-San Luis Obispo.

What are some of Christine Watson's interests?

Christine Watson has interest in Cooking, Traveling To New Places, Reading, Sailing, Photography, Painting, Running.

What skills is Christine Watson known for?

Christine Watson has skills like Social Media Marketing, Press Releases, Public Relations, Marketing, Market Research, Email Marketing, Social Media, Digital Marketing, Marketing Strategy, Email Strategy, Project Management, Client Relations.

Who are Christine Watson's colleagues?

Christine Watson's colleagues are Tomáš Lackovič, Jennifer Field, Chandratap Sarkar, Kunal Chavda, Janardhan Reddy Mallela, Viktoryia Agaeva, Sriram Varma Manthina.

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