• Continues to direct strategic planning, delivery, and assessment of undergraduate academic advising operations, as well as manages the First Year Experience and Transfer Credit Evaluation units, including direct staff supervision, policy, and budgetary decisions for all reporting teams.• Collects and organizes data and prepares analytical reports on department usage, student engagement, and satisfaction, utilizing insights to optimize service outcomes and identify learning opportunities… Show more • Continues to direct strategic planning, delivery, and assessment of undergraduate academic advising operations, as well as manages the First Year Experience and Transfer Credit Evaluation units, including direct staff supervision, policy, and budgetary decisions for all reporting teams.• Collects and organizes data and prepares analytical reports on department usage, student engagement, and satisfaction, utilizing insights to optimize service outcomes and identify learning opportunities for staff.• Directs initiatives for faculty academic advising, including designing advising curriculum and facilitating training opportunities to ensure alignment with professional advising services.• Provides strategy and data for Enrollment Management team on new student onboarding processes to promote student persistence. • Manages the College’s institutional withdrawal and leave of absence processes, collects exit data on departing students, and makes recommendations for institutional changes to increase retention. • Executed the implementation of the Self-Service (Ellucian) academic planning software within the advising unit.• Manages organizational relationships between student-support units on campus and assists with the alignment and execution of key initiatives for program development and academic support.• Directs advisement communication strategies across campus to inform students of resources, academic deadlines and procedures, and opportunities for co-curricular learning.• Successfully led the design of the hybrid academic advising experience post-COVID, facilitating a smooth transition to new virtual service delivery models.• Assists the Provost and Academic Deans in the development and refinement of academic policies and procedures related to student success and setting accountability measures for staff.• Provides Dean-level intervention for student cases. Show less

• Responsible for the oversight and day to day operations of all undergraduate professional advising services, serving approximately 1800 students across all divisions and majors.• Managed and mentored a high performing team of 13 academic advisors and staff, conducting performance management and creating tailored professional development plans to nurture staff growth.• Conceptualized and implemented the transition of advising services from a first-year model to the College’s first… Show more • Responsible for the oversight and day to day operations of all undergraduate professional advising services, serving approximately 1800 students across all divisions and majors.• Managed and mentored a high performing team of 13 academic advisors and staff, conducting performance management and creating tailored professional development plans to nurture staff growth.• Conceptualized and implemented the transition of advising services from a first-year model to the College’s first professional academic advisement unit, supporting students from enrollment to degree completion.• Assisted in the implementation of EAB Navigate across campus, serving on the Navigate Leadership Team and as an App Administrator for the platform, as well as ensuring compliance with platform utilization and best practices.• Responsible for the reorganization and oversight of transfer credit evaluation processes into the advising unit and developed an institutional repository for credit equivalencies.• Responsible for end-to-end design and facilitation of New Student Orientation programs for 500-700 students per year, including pre-registration for all incoming first-time freshmen.• Created and revised curriculum for First Year Experience and Career Planning seminars, as well as oversaw the assessment of lessons to meet the objectives of the college’s General Education Program.• Implemented pilot faculty mentorship model for upperclassmen and undecided students to supplement professional advising services and provide pre-professional guidance.• Managed departmental budget and provided recommendations for fiscal year adjustments. Show less

PSY 4409 - Abnormal Psychology (Fall 2013, 2015, and 2016 semesters)

• Supported the oversight of all academic advising and student support services with a focus on first year students, including supervision of seven staff members.• Collaborated with Assistant Dean on creation of advising policies and procedures, staff development experiences, and best practices for student support initiatives.• Implemented the use of AdvisorTrac software to allow students and advisors to create and track advising appointments. Increased department traffic by 44% and… Show more • Supported the oversight of all academic advising and student support services with a focus on first year students, including supervision of seven staff members.• Collaborated with Assistant Dean on creation of advising policies and procedures, staff development experiences, and best practices for student support initiatives.• Implemented the use of AdvisorTrac software to allow students and advisors to create and track advising appointments. Increased department traffic by 44% and expanded advising services to 7% more of student body.• Executed campus-wide marketing campaigns and project plans to promote student persistence and advertise student services available. • Led the College’s retention campaign each term to improve registration numbers and promote re-enrollment. Show less

• Provided academic, career, and related support to a caseload of 250-300 students, with a focus on first year, transfer, adult learners, and undecided students.• Created and maintained the College’s first-ever Transfer Experience Program for approximately 300 transfer students each year, including designing orientation sessions and welcome activities, creating print and online resources, and facilitating academic success workshops to acclimate students to SFC from their previous… Show more • Provided academic, career, and related support to a caseload of 250-300 students, with a focus on first year, transfer, adult learners, and undecided students.• Created and maintained the College’s first-ever Transfer Experience Program for approximately 300 transfer students each year, including designing orientation sessions and welcome activities, creating print and online resources, and facilitating academic success workshops to acclimate students to SFC from their previous institutions.• Coordinated Transfer Student Peer Leadership Program and oversaw Peer Leaders working with their cohorts.• Coordinated advisement services for undecided students, including assisting students with career assessments, planning exploring major fairs, and collaborating with the Career Services office. Show less

• Managed a caseload of 150 freshmen and assisted with course planning, registration, and major selection while maintain student case notes, providing targeted interventions for at-risk students, and making appropriate referrals.• Taught 5-6 sections of First Year Experience course per year.