Christine Nham Email & Phone Number

- Proactively seek opportunities to create memorable guest interactions and provide exceptional customer service.-Assisting guests with directions/information, answering questions, and performing other shopping center specific services as assigned. - Maintaining a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations and promotional activities and/or events.- Developing and maintaining strong relationships with retailers.- Staying up to date with fashion trends, having thorough knowledge about brand merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needs.- Deliver all services offered at the Guest Experience locations – including selling the Square One Gift Card PLUS

- Handled highly sensitive information and files, and maintained professionalism and respect in all regards while carrying out responsibilities- Assisted with the transition of a new team of tax professionals to Wildeboer- Used a variety of different softwares and file systems such as iManage, Egnyte, MS Office suite, etc.-=

- Subsidiary to the VP of Marketing- Oversaw all marketing subcommittees and provides ideas and help where needed- Scheduled meetings with subcommittees and full team meetings- Was responsible for taking notes and organizing tasks- Assisted with internal and external marketing campaigns- Helped with key TRSS events, apparel sales, and packing (apparel packing, FROST week goodiebags, etc)- Communicated initiatives and plans- Created new ideas for marketing different events

- Helped foster safe, welcoming, and inclusive spaces by providing exceptional customer service.- Opened and closed both RAC and MAC facilities.- Inspected facilities and equipment to minimize risk.- Performed various facilities and equipment cleaning and general repairs specific to our recreation equipment and spaces.- Educated and reminded members of rules regarding the safe and proper use of facilities and equipment.- Practiced safety and risk management in all tasks to ensure a safe environment for all employees and our members.- Reported injuries and incidents.- Completed facility work order requests.- Kept current with upcoming Recreation programming and membership information.- Assisted with sport and fitness equipment set up and transitions throughout the facilities.- Acted as Fire Wardens and First Aid Responders in emergencies and follow emergency procedure protocols.

ROLES & RESPONSIBILITIES- Managed the Corporate Relations Department - Attended Executive Meetings - Worked cohesively and provide instructions to the Directors of Corporate Relations and Events to obtain corporate sponsorships and partnerships- Worked cohesively with the Corporate Relations team in securing in-kind, monetary or any other form of funding, keynotes, etc.- Acquired connections with industry professionals, alumni, and fellow students as a representative for CSRSA through networking- Managed portfolios while establishing and maintaining contact with industry professionals and affiliated industry partners- Attended other student group events for the purpose of learning and gaining potential partnerships- Consistently identified and outreached to potential professionals who could help form a partnership with CSRSA

Toronto, Ontario, Canada

- Was responsible for assisting in the planning, preparation and execution of the annual RSA Conference- Collaborated with the Corporate Relations Department, Finance Department and the Marketing Department- Assisted the team in making the event run smoothly by delegating tasks to the rest of the RSA throughout the year (work cross-departmentally; work to find sponsors and speakers)- Created budgets, timelines, itineraries, and logistical plans for the Conference - Supported the creation of Operation Manuals

- Coordinated both the daily operations of marketing and communications done by the Director of Marketing and General Associate(s)- Coordinated the operations of the social media/advertising for all events held by RDL- Was responsible for creating a brand for RDL that will reflect the vision and goals of the group- Was responsible for developing, maintaining, and distributing information that promotes the group to its executives, members of the organization, TMU students, and the public - Developed and executed marketing campaigns through creative thinking

Toronto, Ontario, Canada

- Daily communication with the Vice President of Marketing- Up-to-date and knowledgeable of all organizational events and initiatives- Meet quota of posts per week as assigned by Vice President of Marketing on behalf of the organization- Created metrics - Was responsible for informing and communicating with externals via face-to-face interaction and social media

- Tracked and facilitate the team’s task completion- Kept team consistently engaged through team chats and meetings- Completed monthly tasks along with ambassadors

- Greeted customers in a friendly manner; be knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions, TJX Canada policies and procedures, events and store locations.- Demonstrated a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelines.- Was responsible for the daily processing of shipments, organization and set-up of the warehouse area in keeping with all policies and procedures and in a clean and safe manner. Ensure all merchandise is received, processed and maintain merchandise presentation standards. Re-merchandise and/or fill in with back stock as necessary.- Was responsible for daily cash office administration including with balancing registers, researching cash discrepancies and documenting appropriately, completing daily register activity log, store deposit and coin order in adherence to company policies and procedures.- Assisted with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiries.- Completed scheduled markdowns in a timely and accurate manner.

Toronto, Ontario, Canada

- Conducted covid screening intake personnel at Royal York Fairmount Hotel, The X Hotel, and Scotiabank Arena during the NHL season in partnership with LifeLabs and MLSE

Bachelor Of Commerce - Bcomm, Business Law

Education record

Activities and Societies: - Coached the Junior Boys Volleyball Team - On the volleyball team from grade 9-11 and went to OFSSA.