Christine Ott Email & Phone Number

• Serves as main point of contact for OEM and Hospitality customers via phone and email.• Issues, qualifies and negotiates B2B quotes.• Updates Customer Master Files.• Enters OEM sales orders to meet requested ship dates and customer specifications into SAP. • Coordinator for all Inter-company orders, domestic and international.• Answers and resolves inbound customer inquiries via phone, fax and email.• Works closely with planners located in multiple manufacturing locations to develop new products, change product specification, schedule product production, set up new item numbers, and meet customer ship dates.• Assists customer with resolving issues regarding product/s, shipping, billing, material returns and credits.• Screens and qualifies all new account inquiries and assists the OEM and Hospitality Sales Manager with new projects, pricing and production issues.• Provides transactional reporting to channel accounts (i.e. backorders open orders and sales numbers). • Issues and coordinates authorization for returned merchandise.• Reviews and processes credits for pricing discrepancies.• Advises Sales Personnel and customers regarding issues with Purchase Orders

• Utilized SAP system for new product additions, product deletions, price changes, cost changes and monthly promotions.• Coordinated with Category Managers in the research, set up, and pricing of vendors and their product lines.• Reviewed and processed monthly promotions for entire Price Book Department. Promotions consisted of item percent discounts and “Buy One Get One Free.”• Researched and resolved issues for Category Management as it related to product set up, pricing, promotions and vendor association. • Provided backup to other Price Book Analysts during peak work periods and substituted when other Price Book Analysts were out of the office for extended periods of time.• Analyzed SKU data for Planogramers to ensure their information was correct as reflected on the Planogram. • Acted as first point of contact for telephone pricing, scanning, and promotional related inquiries from ampm Convenience stations.• Implemented training plans to other team members as new procedures were executed by sharing expertise and knowledge.• Prepared cost reports from distributors for Category Managers which allowed them to review and implement new retails if needed.• Managed and reviewed all Product Information Forms that were submitted by Category Management.• Maintained a close working relationship with outside field personnel and customers by offering support and guaranteeing timely resolution of price related and scanning issues.

• Supported Indirect Channels Manager with day-to-day operations for the distributor program and is estimated to have generated twenty-six million dollars of revenue for Castrol annually, or roughly one quarter of Castrol’s annual income.• Analyzed Distributors performance records quarterly by monitoring Gross Margin to maintain profitability.• Compiled and distributed Distributor Ranking reports which reviewed the top one-hundred distributors by revenue.• Prepared quotes and supplied Distributors with “special pricing” documents.• Issued, processed and tracked Distributor rebates.• Developed a process for fulfilling and tracking sample requests to see how many sample requests resulted in generating sales.• Reviewed and maintained Distributor Contracts and SLAs.• Evaluated and processed all company Material Returns.• Coordinated, facilitated and organized monthly Distributor Training programs for Distributor Manager.

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Education record