Operations Associate
Harlem Hebrew Language Academy Charter School
Harlem, New York
Served as a bridge of communication between families/service providers and school personnel.Completed office responsibilities; record-keeping, answering/receiving phone messages . Managed supply closet inventory; reordering items as needed to meet school demands. Assisted in planning, setting up and attending registration and year end events as a representative of the operations team.Kept track of school attendance, following up with teachers to ensure accuracy and utilizing ATS to reconcile records. Responsible for the school to follow the state lunch program guidelines; including meal compliance, monthly reimbursement reports and accurate record keeping. Received and processed requests submitted by educational staff in regards to work related inquiries and supplies.Collaborated with Office Manager on a seamless dismissal plan on a daily basis.Mediated parental concerns by using de escalation techniques and referring them to appropriate personnel.Trained volunteers on office procedures and protocols.Supervised student behaviors and intervened on an as needed basis to address inappropriate behavior.Consulted with school Social Worker when needing assistance with a student exhibiting social; emotional behavioral struggles.Established favorable working relationships with families, bus driver and students.Attended training sessions,ESCI (Emergency Care & Safety Institute) certified, adult and child CPR, adult and pediatric first aid.Enforced bus rules and regulations.Prepared attendance and conduct reports and followed up with authorized personnel in a timely manner.Worked on assigned tasks in between shifts given by the Director of Operations.Ensured the bus schedule was always kept and that families and the school were immediately informed of any delays.Reported all inquiries, changes and issues that occured on the bus route was reported to OPT to keep the route running efficiently.Ensured all students were only released to authorized individuals.