Christine Platt Email & Phone Number

I am established and dedicated IT professional with a passion for executing all aspects of proprietary software projects with robust solutions.I am a customer support specialist, with 99% approval rating in customer satisfaction surveys. My specialty is breaking technology down into easy-to-understand steps and being able to resolve issues quickly. I have been successful because of my empathetic nature and delivery style.Throughout my career, I have made it my priority to utilize current technologies and new techniques to drive elegant, creative solutions across a range of projects. Comfortable in both collaborative and independent roles, I offer refined analytical and critical thinking skills, and I can adapt and revise my strategies to meet evolving priorities, shifting needs, and emergent issues. I have been successful because of my customer service and communication skills.What’s unique about me and my approach is the ability to see the big picture to form strategies and being detail oriented to ensure quality, all while being passionate about implementing continued process improvement.Furthermore, I would bring the following strengths to your team:• Stellar track record of managing software projects, system operations, product installation, and software evaluation.• Skilled in providing resource-saving software solutions to stakeholders as per needs and demands. • Instrumental in utilizing help desk and call center software to resolve customer issues.• Equipped with knowledge of Proprietary Software. SaaS. VoIP, Avaya & Genesys, ServicePoint Ticketing, and Case Management System.• Excellent in developing professional skills of team for operational efficiency.• Demonstrated ability to translate strategic ideas into effective IT solutions to optimize user experience.• Skilled at achieving customer satisfaction and retention by identifying and meeting immediate requirements.

Listed skills include Ach, Databases, Business Analysis, Vendor Management, and 18 others.