Christine Schember Email & Phone Number

New York, Ny, Us

New Jersey, United States

Meet customer sales referrals and cross-selling goals.Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services.Exceed client expectations through active engagement, commitment and dedication to servicing and building customer relationships.Direct clients and identify opportunities through lobby management. Assist clients with branch technology and provide referrals to other lines of business.Assist Branch Management with Branch operations as needed.Assist Universal Bankers with more complex transactions including transactions requiring supervisor overrides. Opening, closing, and supervising the servicing of the branch in the absence of Branch Management.

United States

- Exceed client expectations through active engagement, commitment and dedication to servicing and building customer relationships.- Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services to satisfy the needs of the customer.- Supplements general platform sales and service responsibilities as required.- Ensures operational and financial safety and soundness.- Assist Branch Management with Branch operations as needed.- Direct clients and identify opportunities through lobby management. Assist clients with branch technology and provide referrals to other lines of business.

Greater New York City Area

• Instruct special-needs students, in grades K-5, with learning challenges and successfully addressed IEP standards • Collaborate with classroom teachers to ensure the educational requirements are achieved.• Implemented behavioral plans using prescribed approaches and modified the behavior plan to meet the specific needs of students. For example, I worked one on one with an autistic student who had extreme behavior and aggression issues. I used my experience and judgment, and through trial and error, resolved the student’s behavior and aggression issues. Results: the student achieved a transformation in his/her interactions with teachers and others.

Old Bridge, New Jersey

Event Coordinator for numerous functions including:• Orchestrated the creation of a Chinese Auction (Tricky Tray) to raise funds to benefit a critically ill child. I overcame my lack of craft skills and fear of soliciting contributions; organized volunteers to assist in creating attractive baskets; contacted companies to request their sponsorship; and developed a marketing plan to generate public awareness. Results: Our team raised $700, 100% of which went toward assisting the ill child.• Choreographed a fifth-grade graduation party, with a fixed timeline and a tight budget of $7,000. Collaborated with volunteers, many of whom had strong ideas; delegated tasks; negotiated tradeoffs; and ensured decisions were made to keep the effort on schedule and under budget. Results: graduation party was a resounding success and provided a memorable evening for students, parents, and faculty.• Organized Girl Scout Mother/Daughter Father/Daughter dances: Led a team of 8 middle schoolers to organize, plan and execute a parent/child dance. Started from scratch, guiding the team through all aspects of party planning including menu planning, seating plan, selection of DJ & photographer, and resolving issues that arose. Results: The dances were immensely successful, created lasting memories, and provided each girl with a sense of achievement.• Directed Girl Scout Bronze Award Blood Drive – I took on the challenge of organizing and leading this event, which was outside my comfort zone. Facilitated the planning, brainstorming of ideas and getting the girls to collaborate on the many tasks (i.e. publicizing the event, meeting with Red Cross staff, preparing the space for the event, etc.). Results: the blood drive was successful, and the girls gained an appreciation of the importance of community service.

Greater New York City Area

• Supervised team of 10 customer service reps who handled thousands of calls daily, and consistently met or exceeded service level objectives.• Trained up to 50 existing staff on banking and American Express products and services. During peak call periods, telephone center staff experienced slow response times and our clients experienced longer waits in call queues. I took the initiative to develop and execute a training program for employees in other departments to assist call center staff in responding to customers during peak call times. Results: our expanded team was able to consistently meet our commitment to deliver superior service even during peak call periods.• Spearheaded the effort to implement an enhanced check ordering system by collaborating with the Information Technology (IT) department to design, test, and rollout the system. Results: new system improved the quality, accuracy, and capacity of the check ordering system; and I gained increased confidence in my leadership and communication skills.