I am a customer success leader with over five years of experience in the healthcare start-up sector, currently serving as the Area Director, Eastern US at Viz.ai, a company that develops AI-powered SaaS applications that increase patient's access to life saving treatments across multiple specialties.In this role, I lead a team of customer success professionals who manage the company's largest strategic accounts across the region, ensuring product adoption, customer satisfaction, and value creation. I have consistently achieved and exceeded revenue and retention goals, securing more than $8.5 million in upsells and less than 10% churn in the first half of 2023. I also work closely with cross-functional teams to standardize and optimize the customer success processes, workflows, and metrics, and to provide feedback and insights to the product development and engineering teams.My mission is to improve healthcare delivery and outcomes for stroke patients and providers, and to cultivate key opinion leaders who advocate for Viz.ai's products and vision. I have a strong background in sales and marketing, and a deep expertise in mobile applications and AI-powered stroke care solutions. I am passionate about leveraging technology and data to transform the way stroke care is delivered and to save lives.