Patient Service Representative
Pulmonary Medicine, Infectious Disease & Critical Care Consultants Medical Group, Inc.
Carmichael
I worked first as a medical records clerk: pulling records, filing records, purging records, creating and updating charts, release of information. I then went to front desk: answering phones, checking patients in scheduling appointments, greeting patients, checking on eligibility of insurance and getting authorizations, collected payments, obtaining and updating patient's information, working with funeral homes and the physicians to process death certificates, collecting a excel spreadsheet of doctor's rounding list. I was lastly placed in check out: scheduling follow ups, pulmonary function tests; working with the physician's, patients and GI lab scheduling Bronchoscopy; create and drop billing claims; write out lab slips; making sure patients upcoming ticklers (reminder for patient's follow ups) are accurate and in the Athena database.