" Defining, implementing, and revising operational policies and guidelines for organization" Worked to create job descriptions and hire competent personnel" Reconciled all transactions of 12+ REP and Natural Gas channels" Managed all supplier channel relationships" Analyzed and resolved market rejections " Directly in control of all pricing requests and oversee productivity for all brokers nationwide" Oversaw data migration from various companies and merged to a singular CRM system" Bi-weekly and end of month payroll coordination" Monitored commodity prices weekly and graphed trends " Manages completed contracts and ensures all data is organized and backed up

" Developed entrepreneurial skill set in the fast paced and innovative environment of a startup" Assisted executive team in strategic planning and focusing team objectives across departments" Provided leadership and administrative support to executive team including schedule management" Reconciled all transactions of 12+ REP and Natural Gas channels" Managed all supplier channel relationships" Analyzed and resolved market rejections " Coach, mentor, and train energy brokers on proper job functions" Oversee the productivity of 20+ energy brokers" Oversaw data migration and user acceptance of two new CRM systems" Bi-weekly and end of month payroll coordination" Monitored commodity prices weekly and graphed trends " Cut expenses on a monthly basis to ensure overhead costs are staying relatively low

*Brokering Commercial and Residential Energy rates*Brokering Natural Gas rates*Recruiting talent to expand customer outreach*Track and maintain interaction data for analysis of customer trends*Prepare Excel reports for customers, brokers, and internal functions

• Inspect all safety regulations within store and complete Daily Safety Review as needed• Responsible for new product placement and maintenance of existing product displays • Responsible for pricing of on floor merchandise including markdown and clearance • Daily review of inventory replenishment program reporting • Weekly review of product totals for cycle count• Advise customers on specific product information and offer suggestion based on needs analysis• Collect potential consumer leads for Project Services Exterior program• Complete consumer estimates for installed sales• Achieved one of three storewide awards for Outstanding Performance in 2013

• Assisted in launch of 50 seat call center in rural Northern Michigan • Responsible for all new process implementation based on previous experience and market research• Responsible for maintaining acceptable call statistics in accordance with industry standard• Developed “Employee Fitness Challenge” which increased morale and decreased ‘sick’ leave• Managed user acceptance testing for three billing system conversions• Relocated from Gaylord, Michigan center to McAllen, Texas center at employer request (2012)• Revitalized Accounts Receivable department and Collections practices company-wide • Simplified outbound calling efforts through utilization of an automatic dialer system• Audio Ambassador responsible for scripting, recording, editing, and assembling all outreach efforts• Built partnership with outside collection agency for enhanced revenue assurance• Streamlined Tier II Technical Services department efforts through use of Visio charts• Initiated continuous technical training for Retail/Customer Service and Tier I Level employees• Managed Leadership’s continuous development and improvement through direct mentoring• Delivered specific Leadership coaching geared toward Emotional Intelligence

• Achieved Research in Motion (RIM BlackBerry) expert status• Placed 3rd in Mystery Shopping Award for Michigan locations• Built “Feet on the Street” program and community involvement through Chamber of Commerce• Handled individual customer migration from TDMA to GSM and CDMA to GSM• Responsible for display case product placement security and store design layout• Audited all store sales contracts for compliance and commissions retention• Inspected weekly inventory management process

• Coordinated four of ESPN’s Million Dollar Par 3 Shootout tournaments• Managed rental properties for 10 owners including Detroit Pistons Palace of Auburn Hills• Managed inventory for 200+ rooms and 81 holes of Championship golf• Maintained Online Booking Agents for Expedia and Travelocity• Coordination of housekeeping and daily greens maintenance for maximum occupancy• Developed Business to Business Program through Chamber of Commerce