Chris Tarallo Email & Phone Number

Salem, New Hampshire, United States

Salem, New Hampshire, United States

Provide Account Management, cultivating a relationship with our customers to enhance communication in an effort to better understand their needs and drive customer satisfaction. Ensure that the customer has the PK solutions the need to achieve success.

Salem, New Hampshire, United States

• Support the ProfitKey software package
• Provide responsive, quality support to PK customers, documenting incident in call tracking system
• Use knowledge based tools to diagnose research and resolve technical issues
• Provide courteous customer service in an accurate and timely manner in accordance with existing procedures
• Provide product support by responding to incidents, interpreting queries and problems, examining data, error logs, and utilizing all available support material and tools to successfully resolve the problem
• Develop and maintained effective customer communications by managing the customers' expectations through use of negotiation, persuasion, diplomacy and clear communication, ensuring customer satisfaction and customer.

Portsmouth, NH

• Updated database records with current contact information into Bullhorn Recruiting software
• Researched new contacts via internet using LinkedIn, periodicals and better footwear websites
• Troubleshot a wide range of issues concerning our internet provider and software package
• Provided backup / support for office manager

Dover, NH Uraseal.com

• Provided price and availability to customers via phone, fax, e-mail or EDI
• Prepared written quotes for customers
• Confirmed pricing on orders, send customer confirmation, with corrections if necessary
• Entered sales orders into MAS 90 software
• Create work orders & printed shipping/packaging/address labels
• Prepared NAFTA and Commercial Invoices

Portsmouth, NH

• Provided technical support of the financial application of VISUAL Software to customers and associates via phone, e-mail and/or webex
• Evaluated and prioritized each customer incident
• Used strong, effective and empathetic communication skills / Problem solving skills were used daily
• Used my analytical ability to isolate the necessary research item and relay the results to customers in a professional, positive, confident manner
• Possess a comprehensive understanding of manufacturing & financial accounting practices
• Performed tests against customer databases using Query Analyzer, SQL Server Mgmt Studio or SQL Talk

Dover NH

• Assisted Comptroller in all accounting functions
• Invoiced customers for completed printing jobs
• Calculated shipping charges based on carrier and method of shipment
• Processed A/R payments received from customers
• Monitored inventory stock balances for various customers
• Determined freight charges from carrier invoices and billed customers directly

Accounting

Accounting