Chris Tarallo Email & Phone Number

Salem, New Hampshire, United States

Salem, New Hampshire, United States

Provide Account Management, cultivating a relationship with our customers to enhance communication in an effort to better understand their needs and drive customer satisfaction. Ensure that the customer has the PK solutions the need to achieve success.

Salem, New Hampshire, United States

• Support the ProfitKey software package• Provide responsive, quality support to PK customers, documenting incident in call tracking system• Use knowledge based tools to diagnose research and resolve technical issues• Provide courteous customer service in an accurate and timely manner in accordance with existing procedures• Provide product support by responding to incidents, interpreting queries and problems, examining data, error logs, and utilizing all available support material and tools to successfully resolve the problem• Develop and maintained effective customer communications by managing the customers' expectations through use of negotiation, persuasion, diplomacy and clear communication, ensuring customer satisfaction and customer retention• Provide application support to customer accounts for ProfitKey products• Employ excellent writing and editing skills; excellent communication skills• Apply strong interpersonal and customer service/orientation skills• Display strong organizational skills required to insure most effective and timely delivery of service to clients• Exhibit solid PC skills with knowledge of various software applications used for testing & troubleshootingExceptional Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations. Strong analytical skills to diagnose and resolve software application issues. Experienced in various aspects of ERP software including Accounting, Manufacturing, Order Management, Inventory and Purchasing. Working knowledge of Microsoft SQL Server Management Studio and SQL Developer. Extensive experience in Customer Support, researching customer issues and providing resolutions. Effective and professional communication and organizational skills. Takes ownership and initiative.

Portsmouth, Nh

• Updated database records with current contact information into Bullhorn Recruiting software • Researched new contacts via internet using LinkedIn, periodicals and better footwear websites• Troubleshot a wide range of issues concerning our internet provider and software package• Provided backup / support for office manager

Dover, Nh Uraseal.Com

• Provided price and availability to customers via phone, fax, e-mail or EDI• Prepared written quotes for customers• Confirmed pricing on orders, send customer confirmation, with corrections if necessary• Entered sales orders into MAS 90 software• Create work orders & printed shipping/packaging/address labels• Prepared NAFTA and Commercial Invoices• Prepared Bill of Lading and Schedule Freight Pickups• Updated pricing in system as needed with new Standard, Distributor, Web or Contract Price • Invoiced orders upon shipping. If paid by Credit Card - processed the payment at that time• Generated system reports and manually created weekly & monthly activity reports• Processed sample requests for customers or distributors. Update sample request log • Record, type and distributed Production Meeting Minutes• Worked on various Marketing projects as assigned by Vice President

Portsmouth, Nh

• Provided technical support of the financial application of VISUAL Software to customers and associates via phone, e-mail and/or webex• Evaluated and prioritized each customer incident• Used strong, effective and empathetic communication skills / Problem solving skills were used daily• Used my analytical ability to isolate the necessary research item and relay the results to customers in a professional, positive, confident manner• Possess a comprehensive understanding of manufacturing & financial accounting practices• Performed tests against customer databases using Query Analyzer, SQL Server Mgmt Studio or SQL Talk• Analyzed support issues and submit steps to recreate defect to development for modification

Dover Nh

• Assisted Comptroller in all accounting functions • Invoiced customers for completed printing jobs • Calculated shipping charges based on carrier and method of shipment• Processed A/R payments received from customers• Monitored inventory stock balances for various customers• Determined freight charges from carrier invoices and billed customers directly• Calculated sales vs gross profit for each produt type• Worked with a software consultant to design a custom software product to meet our needs

Accounting

Accounting