User Support
CurrentSOCIAL MEDIA PLATFORMProvide timely and effective assistance to users experiencing issues or having questions about the social media platform.- Answer emails from users regarding account setup, password recovery, privacy settings, and general usage.- Address concerns related to content moderation, reporting abuse, and handling community guidelines violations.- Troubleshoot technical issues users encounter, such as problems with uploading content, bugs in the app, or connectivity… Show more SOCIAL MEDIA PLATFORMProvide timely and effective assistance to users experiencing issues or having questions about the social media platform.- Answer emails from users regarding account setup, password recovery, privacy settings, and general usage.- Address concerns related to content moderation, reporting abuse, and handling community guidelines violations.- Troubleshoot technical issues users encounter, such as problems with uploading content, bugs in the app, or connectivity issues.- Escalate unresolved technical issues to the development team, providing detailed reports.AI PLATFORMEnsure users have a smooth experience with the AI platform by providing expert assistance and resolving technical issues.- Respond to user inquiries about platform functionality, AI models and other tools.- Offer support for account setup, subscription management and technical troubleshooting. Show less