As a dedicated caregiver manager, I specialize in ensuring individuals receive comprehensive support during illness, injury, or recovery. My role involves managing and coordinating care staff to optimize service delivery, ensuring compassionate care and upholding high standards.I provide personalized guidance and oversight to our caregiving team, empowering them to excel through recruitment, training, and supervision. Collaborating closely with families, I develop tailored care plans and oversee meal preparation to meet nutritional needs.Leading multidisciplinary teams, I contribute to the development of holistic care plans, enhancing overall quality of care. Additionally, I facilitate transportation and support communication tasks, ensuring our clients' needs are met effectively.With a genuine passion for enhancing quality of life, I am dedicated to managing our care staff and fostering a collaborative environment focused on excellence.

CSG Senior Living Management LLC brings over 35 years of collective expertise in California's Senior Living industry. As the Chief Operating Officer (COO), I spearhead our operations with a focus on excellence and innovation. Leveraging our extensive experience, CSG has successfully acquired, owned, and operated more than 10 Residential Communities for the Elderly in the state, while adeptly managing all state licensing requirements.In my role as COO, I have implemented strategic initiatives to optimize our operations, ensuring efficient management of over 500 licensed assisted living and memory care beds. With a commitment to quality care, I lead our team in maintaining high standards and delivering exceptional service to our residents.Furthermore, I am proud to oversee our participation in the Assisted Living Waiver (ALW) Program, where we provide two facilities that have facilitated the relocation of over 80 low-income, Medi-Cal-eligible seniors and individuals with disabilities to our communities. This aligns with our mission to provide inclusive and accessible care options for all.As the COO, my strengths lie in strategic leadership, operational efficiency, and a dedication to improving the lives of our residents. I continuously strive to drive innovation and excellence in all aspects of our operations, ensuring that CSG remains a leader in the Senior Living industry.

• Provide expert consultancy services to clients, guiding them through the acquisition, licensing, and establishment of successful management teams for residential care facilities serving the elderly across the Greater Bay Area.• Offer strategic guidance to facility owners, assisting them in the development of care facilities ranging from small-scale 6-bed establishments to larger 80-bed complexes.• Employ a tailored approach to address the unique needs and goals of each client, ensuring comprehensive support throughout the facility development process.• Utilize in-depth industry knowledge and experience to facilitate informed decision-making and optimize outcomes for clients and their care facilities."

Steering projects from inception to release, ensuring seamless execution and timely delivery.Act as a central figure in the coordination of Data Warehouse/Online initiatives, contributing significantly to design, development, and quality assurance. Rigorously conduct quality control checks and testing to uphold project integrity.Craft and maintain comprehensive project plans, aligning with owner objectives and orchestrating collaboration among owners, third-party vendors, and internal teams for product, website, and educational session creation.Maintain meticulous records of meetings and document new product developments, fostering transparency and accountability.Serve as a primary point of contact for communication and issue resolution, promoting collaboration and driving efficient problem-solving processes.

• Effectively orchestrated the beta product lifecycle for multiple pivotal software and partner releases, meeting the diverse needs of both marketing and development teams.• Contributed to the formulation of project test procedures, timelines, and support systems, ensuring streamlined processes and efficient execution.• Led cross-functional teams in the identification and resolution of release issues and obstacles, fostering collaboration and driving solutions.• Managed seamless communication and information flow between alpha/beta customers and internal cross-functional teams, delivering weekly analysis reports to management to ensure adherence to schedule and product quality targets.

• Identified and recommended helpdesk ticketing system for software production team which increased productivity and eliminated time wasted on duplicate work. • Operated and supported the build automation mechanism 24 hours a day increasing the productivity of software developers and reducing build downtime.• Run automated white box tests on LINUX and identified critical crashes to engineering team improving the quality of the software released to customers. • Identify test authors, clean up obsolete tests, and improve reliability, maintainability, and execution time of each test which increased software build time by 1 hour.

• Design, develop, document, execute and maintain tests for the quality assurance team focusing on device certification, regressions, functionality, and testing on a wide variety of wireless devices standardizing processes for future testers.• Identify, isolate, report and track product defects in the bug tracking system and report critical bugs to management increasing the turnaround time of bugs fixed by building a rapport with the engineers.• Composed How-To, FAQ documents for software product team.• Worked in a highly motivated environment working extended hours when needed.

Black box testingInternationalization Testing