Christine Werner Email and Phone Number
Christine Werner work email
- Valid
- Valid
- Valid
Christine Werner personal email
Christine Werner phone numbers
With over 20 years of global experience in leading Customer Success, Customer Experience, and Analytics, I am passionate about harnessing the power of customer-centric strategies to drive growth and transformation. My expertise spans across SaaS, Fintech, and Multimedia sectors, where I’ve consistently delivered results by aligning business objectives with customer needs. In addition, I've been a trusted advisor and consultant to startups and scale-ups in both B2B and B2C markets, specializing in helping companies achieve exceptional growth and retention through impactful, data-driven customer strategies.
Globalvision
View-
Chief Customer OfficerGlobalvision Sep 2023 - PresentRemote, Canada, Ca
-
Vp Of Customer Success And SupportPassion.Io May 2022 - Sep 2023Houston, Texas, UsLeading retention via all post sales teams, partnering closely with Product, Marketing and Sales. Building out a scalable and proactive CS org to support Passion.io's incredible mission to give people the power to have more impact with their skills, and make the world more confident and passionate. -
Senior Director Of Customer SuccessTypeform.Com Sep 2019 - Aug 2021Distributed Team, UsLeading Customer Success Strategy overall; Supporting CSM, Community and Learning, Retention Lifecycle Marketing and Support teams. Supporting and nurturing our SMB, Mid-Size, Not for Profit and Enterprise customers, Partners and Resellers. -
Director Of Customer SuccessTypeform.Com Mar 2018 - Sep 2019Distributed Team, UsDevelop and lead overall Customer Success Vision and Strategy. Supporting Customer Experience Insights, Proactive Customer Engagement Initiatives and Retention Lifecycle Marketing, Self Help & Online Community/Learning Platforms, Customer Success Management, Support and Operations teams.
-
PrincipalCx Impact 2011 - 2018Drawing from our tagline, "Know your customer, Grow your brand", CX Impact offers consulting, education and training focused on the impact customer experience has on business today. Our goal is to assist organizations with transforming customer experience across all channels/touch points using our proven approach: Engage. Analyze. Align. Achieve. Sectors include: Saas, Financial, Insurance, Government and Healthcare. Training courses offered:-Customer Success Management Training-Customer Experience Management Certification- Support Operations Management CertificationOur Customer Impact Advisory Services include:- Strategy- Data Analysis- VOC Programs- Process Improvement- Performance Management- Customer Journey Mapping- CEX KPIs, SLAs, and Scorecards
-
Head Of Customer Success And Support, CanadaIntuit Feb 2014 - Jul 2017Mountain View, California, UsLeading all aspects of delivering exceptional post sales customer experience to Canadian entrepreneurs, small businesses, accountants and Enterprise. Creating and managing a customer-centric mindset across the enterprise and cross-functional partnerships; Building a high performance team, continuously driving innovation and inspiring the organization to achieve and exceed its customer experience objectives. Developing 1 and 3 year strategies, CX roadmap, Enterprise VIP experience journey mapping and CSM strategy, Voice of Customer Program, 200 person service and support operations across multiple geographies both internal and outsourced, social and digital strategy, analytics, and Self help/self serve (Education and Community) -
Director, Customer Experience Advisory, ApacPwc Nov 2011 - Dec 2013GbInitially comprised of a one year overseas contract, which I renewed to over 2years.Led the Customer Centric Strategy Team within the Operations and Finance group. -Strategic Consulting centered around customer impact/experience across the Enterprise. Industries include Financial, Telco, Healthcare, and Government -Shared Service Centre Set up, transition, launch, PMO, Operations, Performance and Quality improvement, Process improvements/standardisation)-Performance & Quality Improvement-Global Business Services Strategy -
Director Of Customer Success And Support OperationsMediamix Interactive Inc. Aug 2007 - Nov 2011Developed Program Management Support Matrix to improve in house operations as well as Supply Chain Management Implemented Software Case Management System improving overall time to delivery and supply chain/channel consistencyLed corporate service delivery operational strategy and tactical execution. Managed contract compliance with Mediamix’s service delivery providers. Responsible for overall operating budget for support operations and client service divisions. Directly responsible for ensuring all corporate client measures and business objectives were met and maintained as well as divisional P&L accountabilityWithin 2 years, eliminated unnecessary outsourcing, and in-sourced all key initiatives including support centre, product Mgmt and resource management -
Global Customer Success, Enterprise Account Management And OperationsNucomm International 1998 - 2006CaHeld a variety of mid to senior level leadership positions throughout the 8 years with NuComm:- Led day to day support operations and client services- Managed client accounts ranging in size from 8 million to over 30 million/annum- Launched new key accounts and initial 400 person operations throughout Canada and the Philippines (growing to 3000)- Responsible for offshore business development- Part of ISO 9001 certification team
Christine Werner Skills
Christine Werner Education Details
-
Aveta Business InstituteGreen Belt Six Sigma -
Brock UniversityPyschology And Statistics
Frequently Asked Questions about Christine Werner
What company does Christine Werner work for?
Christine Werner works for Globalvision
What is Christine Werner's role at the current company?
Christine Werner's current role is Chief Customer Officer @ GlobalVision | Ex Typeform, Intuit Quickbooks, PricewaterhouseCoopers.
What is Christine Werner's email address?
Christine Werner's email address is ch****@****ions.ca
What is Christine Werner's direct phone number?
Christine Werner's direct phone number is (800) 937*****
What schools did Christine Werner attend?
Christine Werner attended Aveta Business Institute, Brock University.
What are some of Christine Werner's interests?
Christine Werner has interest in New Technology, Children, Bpo, Environment, Disaster And Humanitarian Relief, Ivr Applications, Human Rights, Animal Welfare, Crm Solutions, Health.
What skills is Christine Werner known for?
Christine Werner has skills like Outsourcing, Business Process Improvement, Management, Project Management, Management Consulting, Crm, Change Management, Process Improvement, Vendor Management, Call Centers, Operations Management, Performance Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial