• Managed channel strategy, execution and operations for all 6 regions outside of California, including virtual staff in each region, and oversaw $175M+ in channel budget allocation.• Designed and implemented an annual channel strategy planning approach and process for the enterprise, allowing for higher-level leadership discussions around strategy, efficiencies and growth.• Directed teams through the development of enterprise-wide initiatives, programs and processes, including a first-ever bonus program for all Kaiser Permanente regions and standardizing a broker rewards program for scalability.• Oversaw system evaluation and development for departmental process and operations improvements.• Redesigned my department’s 40+-person organizational structure, maximizing talent while understanding procedures.

• Led cross-functional support teams within the enterprise to drive consistency and efficiency across teams, and scale more than 10 successful projects, systems and processes.• Developed and monitored a KPI reporting structure using data that delivered actionable insights to sales leadership and increased multiple metric’s performance within months.• Evaluate and adjust vendor contracts and services for $100k+ in organizational savings to date.• Directed the creation and implementation of a new product’s operational structure, including end-to-end processing, and training and reporting development, resulting in the sale or renewal of 5+ new large groups in the first 6 months.• Managed 6 direct reports, structured to optimize support provided to sales and account management stakeholders.

• Led the implementation of the first Medicare Broker Program across the Kaiser Permanente enterprise, garnering 1,000 new members and ~$10M in revenue in the first 3 months of operation. • Developed financial models and leveraged competitive intelligence and business analysis to restructure commission payments, saving the organization $3M per year.• Established 4 compensation and collaboration agreements with key external agencies to drive growth.• Partnered with Legal and Compliance teams, as well as administrative subject matter experts, to execute new contracts that measure external partners’ performance and drive accountability.• Graduated from the Elevate Diversity Leadership program and received of the 2019 MSBD “KP Champion” award.

I provided clinical and organizational operations support to the Veterans Health Administration (VHA) Community Care Initiative. Project management, business process redesign, strategic planning, performance measurement, communications and data analysis are a few of the skills I exercised in my work.

Managing a portfolio of up to 28 clients, I served as the strategic partner and relationship manager for a healthcare technology. Through ongoing engagements with senior-level and end-user clients, I developed service plans and set project milestones that drove client’s return on investment (ROI). Internally, I worked with leadership teams to create strategies and operational efficiencies that improved member retention and upsell opportunities. I also proactively identified membership risks and outlined mitigation strategies.

As the leader of the Annual Disaster Giving Program (ADGP), the signature corporate donation program at the Red Cross generating more than $56M in corporate funding per year, I developed strategies and services that helped retain and grow program membership and revenue year over year.

Hired as a Digital Associate to support a national website migration, I was quickly promoted into an overarching Marketing Associate role due to my strong relationship, project management and technical skills. For 26 regional chapters across the Midwest, I orchestrated digital, brand and consumer marketing projects. I also implemented national campaigns, trained field staff on marketing techniques and worked with national headquarters teams to identify new promotion opportunities.

Provided overarching marketing support for all areas of the Red Cross mission at the Greater Chicago Region. Oversaw SEO and Google Analytics measurement for chicagoredcross.org, applying new processes to drive visitor growth and improve visitor experience. Managed up to 9 interns, delegating projects, approving timesheets and addressing personnel issues.

Acting as internal and external communications support, I coordinated with all departments to share ideas, best practices and campaigns. My responsibilities included media relations, online marketing and events.

Promoted twice within a year and a half, I functioned as a client-facing account executive, pitching media, writing press releases, exploring new social media tools, operating the company website and managing external newsletter content.

• Consulted with medical office leadership about story angles, placement, design strategy• Composed communication pieces, including press releases and copy for newsletters• Designed creative materials, including ads, flyers, and a newsletter reaching over 5,000 people

• Organized and executed media relations, promoting three events that reached over 200 guests• Communicated hospital-wide information via weekly newsletters and press releases • Developed conflict resolution and relationship building skills daily while coordinating projects• Good Samaritan Reward and Recognition Award recipient for outstanding employee performance